<font face="Arial, Helvetica, sans-serif">I've had that experience. It happened when I called up a teacher whom I had been servicing for over 5 years tell me that the piano went out of tune just after I had finished. <br>
I said to her " Oh , that means you'd gotten someone less expensive than me, right?" She said "Yes".<br>
I said "Good luck" and hung up.<br>
Those are the kind of customers you don't want.<br>
<br>
As for your customer I would tell her that it is time for her to either have you out to do a tuning or find somebody else. Say it nicely, but<br>
tell her she should have called "'' IMMEDIATELY " in order to benefit from a free service call from you.<br>
Period.... You will NEVER BE ABLE TO KEEP HER HAPPY.<br>
<br>
Tom Cobble RPT...........<br>
<br>
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