<div class="gmail_quote">On Mon, Jun 2, 2008 at 6:59 AM, Farrell <<a href="mailto:mfarrel2@tampabay.rr.com">mfarrel2@tampabay.rr.com</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"> <div bgcolor="#ffffff"> <div><font face="Arial">Interesting and timely post David. I'm off to an appointment this morning to look at my second complaint in ten years about my tuning. The first one was about five years ago and the lady was a looney. I wonder how this one will shake out - it's been six months, but she said it "went out" right away after I tuned it. I know I shouldn't do anything for her at no charge, but I likely will - largely because of low number of complaints I've had. </font></div> <div><font face="Arial"></font> </div></div></blockquote><div><br></div><div>I've only had a couple complaints about tuning stability.  Both were climate related.  One of my regulars had me tune hers just before the humidity began dropping for the winter.  Since she was a good customer, I touched up the most out of tune sections for free, but explained the root cause was the weather.  And I wouldn't do this for free again.  It's usually not our fault, no matter how insecure we might feel about our work.</div> <div><br></div><div>And I surely wouldn't give any freebies after 4-5 days time.  I think Dean Howell stated in his book on Professional Piano Tuning that his invoices had a line to the effect that any complaint about the tuning needed to be made within a week's time.  But as you said, it happens so rarely that you might want to do a freebie for business' sake.  I just don't think I would in this scenario.  Be strong, dude! <g></div> </div><br>-- <br>JF