<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content=text/html;charset=iso-8859-1> <META content="MSHTML 6.00.6000.16640" name=GENERATOR></HEAD> <BODY id=MailContainerBody style="PADDING-RIGHT: 10px; PADDING-LEFT: 10px; PADDING-TOP: 15px" bgColor=#ffffff leftMargin=0 topMargin=0 CanvasTabStop="true" name="Compose message area"> <DIV><FONT face=Arial>I second what David said below.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>If you have a problem with a tuning, call me within a week. How can you guarantee a tuning after that? If it's a good customer and it's just a unison or two, I will cut them some slack and fix it even after a few weeks. After 6 months, you need a tuning.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Al Guecia</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV style="FONT: 10pt Tahoma"> <DIV><BR></DIV> <DIV style="BACKGROUND: #f5f5f5"> <DIV style="font-color: black"><B>From:</B> <A title="mailto:davidlovepianos@comcast.net
CTRL + Click to follow link" href="mailto:davidlovepianos@comcast.net">David Love</A> </DIV> <DIV><B>Sent:</B> Monday, June 02, 2008 9:42 AM</DIV> <DIV><B>To:</B> <A title="mailto:pianotech@ptg.org
CTRL + Click to follow link" href="mailto:pianotech@ptg.org">'Pianotech List'</A> </DIV> <DIV><B>Subject:</B> RE: too picky about tuning</DIV></DIV></DIV> <DIV><BR></DIV>You're being way too generous.  After six months, somebody calling and<BR>telling me it went out right away???  They should have called then.  What<BR>can you possibly determine now?  After six months you will undoubtedly find<BR>the piano out of tune.  So what are you going to do?  I think you should<BR>have nipped this one in the bud on the phone by telling them that they<BR>needed to call you six months ago since at this point you will not be able<BR>to determine what the problem was, that you can't generally guarantee<BR>tunings because there are too many outside factors that influence tuning<BR>stability and it's time for the piano to be tuned again anyway.   <BR><BR>David Love<BR><A href="mailto:davidlovepianos@comcast.net">davidlovepianos@comcast.net</A><BR><A href="http://www.davidlovepianos.com">www.davidlovepianos.com</A> <BR><BR><BR>-----Original Message-----<BR>From: <A href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</A> [mailto:pianotech-bounces@ptg.org] On Behalf<BR>Of Farrell<BR>Sent: Monday, June 02, 2008 5:00 AM<BR>To: Pianotech List<BR>Subject: Re: too picky about tuning<BR><BR>...I'm off to an appointment this morning to look at my second complaint in<BR>ten years about my tuning. The first one was about five years ago and the<BR>lady was a looney. I wonder how this one will shake out - it's been six<BR>months, but she said it "went out" right away after I tuned it. I know I<BR>shouldn't do anything for her at no charge, but I likely will - largely<BR>because of low number of complaints I've had. <BR><BR><BR><BR><BR></BODY></HTML>