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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>15. email address<o:p></o:p></span></font></p>
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<p class=MsoAutoSig><b><font size=6 color=navy face="Bradley Hand ITC"><span
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color:navy'>Dean May</u1:PERSONNAME>
cell 812.239.3359 <o:p></o:p></span></font></p>
<p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><font size=3
color=navy face="Times New Roman"><span style='font-size:12.0pt;color:navy'>PianoRebuilders.com
812.235.5272 <o:p></o:p></span></font></p>
<p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><u1:PLACE u2:st="on"><u1:CITY u2:st="on"><st1:place
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Haute</span></font></st1:City><font color=navy><span style='color:navy'></u3:place></u1:CITY></u3:City>
<u1:STATE u2:st="on"><st1:State u5:st="on"><st1:State w:st="on">IN</st1:State></u1:STATE></st1:State>
<u1:POSTALCODE u2:st="on"><st1:PostalCode u6:st="on"><st1:PostalCode w:st="on">47802</st1:PostalCode></u1:POSTALCODE></st1:PostalCode></span></font></st1:place></u1:PLACE><font
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<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:windowtext'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]
<b><span style='font-weight:bold'>On Behalf Of </span></b>Thomas Cole<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, June 05, 2008 1:41
AM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Pianotech
List</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Construction Crew
Cacophany</span></font><font color=black><span style='color:windowtext'><o:p></o:p></span></font></p>
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style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face=Arial><span style='font-size:
12.0pt;font-family:Arial'>A while back, someone posted their "New Customer
Questionnaire" (not sure of the title). It's been helpful but a few times
I've run into an issue that is not covered in that list. When deciding on a day
and time, it's important to find out if there are any gardeners, housekeepers
or construction workers due at the same time. I never think to ask but, on
occasion, have had to reschedule after driving to the appointment where a
vacuum cleaner or skill saw would be my accompaniment. Thankfully a tuning
client scheduled for tomorrow morning called today realizing the conflict with
some noisemakers.<br>
<br>
Below is the list with a few adds, edits.<br>
<br>
Tom Cole<br>
<br>
<br>
1. Owner/Business Name<br>
2. Contact Name & Phone Numbers (home/cell/work)<br>
3. Mailing Address, Piano Address<br>
4. Piano Type, Brand<br>
5. Age<br>
6. Last Tuned<br>
7. Tuning Stability<br>
8. Mechanical Problems, e.g., squeaky pedal, sticking keys (which ones?)<br>
9. Special Needs (historical temperament, voicing, estimate for
repairs needed)<br>
10. Driving Directions<br>
11. How did you hear about me?<br>
12. Is the piano locked? (keyboard, top)<br>
13. Billing/Payment Instructions (<st1:place w:st="on">PO</st1:place> #, send
bill to dealer, "Mom is paying for it")</span></font><br>
<font face=Arial><span style='font-family:Arial'>14. Conflict with gardeners,
housekeepers, construction workers?</span></font><o:p></o:p></p>
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