<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">I propose a discount for customers who bring their instruments in to the shop for the tune up...<div><br></div><div>ww<br><div><br></div><div><br><div><div>On Jun 7, 2008, at 8:42 AM, Matthew Todd wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div>I recently purchased $2,000 of furniture from a store, and they charged me a $50 fuel surcharge for delivery.  They obviously wanted that extra buck from my pocket.  Everytime I see companies do a fuel surcharge it irritates me, so why would I want to turn around and do the same thing to my customers?  A local bottled water carrier charges an $11 surcharge.  Now get this....they may have 20 customers within a 10 block radius, and they'll charge each one the 11 bucks!!  It is just a way for companies to make us pay for what is ultimately their responsibility!</div> <div> </div> <div>When a client calls inquiring about our tuning rate how many of us would actually say, "Yes Mrs. Jones my standard tuning rate is $xxx, plus tax, plus fuel, which is $xx", and in the back of your mind you're thinking, "lol, what a sucker!"</div> <div> </div> <div>I personally will charge a little more for clients in different zip codes.  But personally, if I decide to service a particular area, I need to bite the bullet and not be so picky.  Heck, if that's the case, the customer should charge us for the air we breathe in their home, and for using their piano bench!</div> <div> </div> <div>If I ever find myself going to a fuel surcharge, maybe I need to reevaluate how I am living and see if there are any frivolities or luxuries I can do without.  But that is just me, and before any of you start ripping my head off....it is just <strong><em>MY OPINION</em></strong>!  There, I said it, and I feel better already.</div> <div> </div> <div>Have a beautiful day!</div> <div>Matthew<br><br><b><i>Phil Bondi <<a href="mailto:phil@philbondi.com">phil@philbondi.com</a>></i></b> wrote:</div> <blockquote class="replbq" style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid">Mike, since May 1, I've added a 'trip charge' to my bill. <br>I've had a few questions, and no one has complained.<br><br>My charge is based on zip code..how far a particular <br>client's zip code is from mine(one way), and I figured .xx X <br>those miles(based on google maps) to reach my figures. If <br>I'm servicing more than 1 client in that zip code on that <br>day, both get charged the same amount. Someone in the same <br>zip code as me still gets charged a minimal amount. If I <br>turn the key of my truck to get to you, you're being charged.<br><br>Mike, I feel like I've been a 'good guy' long enough..I did <br>alot of research and some soul-searching to come to this <br>conclusion:<br><br>-When I last raised my rates(May '04), I was by far the 2nd <br>most expensive tech in my area.<br>-When I raised my rates, the price of a gallon of regular <br>was 1.759.<br>-I can't continue to hemorrhage cash into the <br>truck..someone's gotta pay.<br><br>So far this works for me.<br><br>-Phil Bondi(Fl)<br></blockquote><br></blockquote></div><br></div></div></body></html>