<table cellspacing='0' cellpadding='0' border='0' ><tr><td valign='top' style='font: inherit;'>Greetings,<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>  <o:p></o:p> I will be servicing a clients piano tomorrow.  I tuned it about a month ago, and it is a callback.  She wasn't complaining about the tuning, but there is one note toward the bass section that doesn't quite match the tone of the surrounding notes.  When I was there I could tell a slight difference, but not much.<o:p></o:p>  <o:p></o:p> Anyway, I will be going there tomorrow to attempt to satisfy this client.  My only fear is that I will be doing some work here, and she still won't be satisfied.  If she is not, do I still charge her?  This is the client you may remember me mentioning some time back that there are vibrations on a few notes that are played.  Well, this is the one.  Plus there is a paper clip that she dropped in the soundboard, and another tech she has called could not find it.  Plus there are two notes that she said sounded a little sharp to her.<o:p></o:p>  <o:p></o:p> So, if I cannot satisfy these situations, what would you do in my shoes?<o:p></o:p>  <o:p></o:p> Thanks in advance,<o:p></o:p> Matthew<o:p></o:p></td></tr></table>