<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16674" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Matthew,</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>its all in the voicing!  In this case its probably harmonics in the bass.  Just do the best you can with her...  Yes, I would charge her something.  Not much maybe, but something.  Just do the best you can, that's all a fellow can do.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Shawn Brock, RPT</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=toddpianoworks@att.net href="mailto:toddpianoworks@att.net">Matthew Todd</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, July 02, 2008 7:19 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Customer Satisfaction</DIV> <DIV><BR></DIV> <DIV>Greetings,</DIV> <DIV> </DIV> <DIV>I will be servicing a clients piano tomorrow.  I tuned it about a month ago, and it is a callback.  She wasn't complaining about the tuning, but there is one note toward the bass section that doesn't quite match the tone of the surrounding notes.  When I was there I could tell a slight difference, but not much.</DIV> <DIV> </DIV> <DIV>Anyway, I will be going there tomorrow to attempt to satisfy this client.  My only fear is that I will be doing some work here, and she still won't be satisfied.  If she is not, do I still charge her?  This is the client you may remember me mentioning some time back that there are vibrations on a few notes that are played.  Well, this is the one.  Plus there is a paper clip that she dropped in the soundboard, and another tech she has called could not find it.  Plus there are two notes that she said sounded a little sharp to her.</DIV> <DIV> </DIV> <DIV>So, if I cannot satisfy these situations, what would you do in my shoes?</DIV> <DIV> </DIV> <DIV>Thanks in advance,</DIV> <DIV>Matthew</DIV></BLOCKQUOTE></BODY></HTML>