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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Hi Matthew,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>I recommend that you call or email Dampp-Chaser.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>For me a very rewarding aspect of beginning any business or
profession has been making professional contacts with customers, colleagues and
vendors. Regarding vendors, the persons answering the phone should be and
often are expert in their field (don’t assume they know it all). They are
often the proverbial “horses mouth”. Vendor representatives are
the folks you need to turn to when you have a question specific (read their
literature first). I have collected over time many filing cabinets of
catalogues and supporting literature from dozens and dozens of vendors.
As a rule, when dealing with a new vendor, I ask for a sample of all their product
and technical literature. After I receive it, I make a point to read it
thoroughly. This may take a lot of time; if it does not read well for me,
I assume it won’t for my customer.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Also, not all customers will read a brochure you put into their
hands. Brochures are very important and can provide a stabilizing effect
in building a relationship with your customer. The business card, hand
shake, website, your clothing, clean car, organization of shop or store, your public
persona all go toward developing your confidence and the sale of your products
and services.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Kindest Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Garret <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>“Stick with the winners, don’t be a weinner”<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>---<o:p></o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Matthew Todd
[mailto:toddpianoworks@att.net] <br>
<b>Sent:</b> Wednesday, July 02, 2008 6:37 PM<br>
<b>To:</b> hpp@highpointpiano.com; Pianotech List<br>
<b>Subject:</b> RE: Literature<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Can I order them from their website, or do I have call in?<o:p></o:p></p>
</div>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>I guess that was my question. I was having trouble
finding them online.<o:p></o:p></p>
</div>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>Matthew<br>
<br>
<b><i>Garret Traylor <hpp@highpointpiano.com></i></b> wrote:<o:p></o:p></p>
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margin-left:3.75pt;margin-top:5.0pt;margin-bottom:5.0pt'>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Dampp-Chaser Corporation<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Technical Customer Service<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Kelly Hollifield<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>P.O. Box 1610<o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Hendersonville, NC 28793<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>(800) 438-1524<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><a href="http://www.dampp-chaser.com/">www.dampp-chaser.com</a><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><a href="mailto:kelly@dampp-chaser.com">kelly@dampp-chaser.com</a> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>Matthew
Todd<br>
<b>Sent:</b> Wednesday, July 02, 2008 10:32 AM<br>
<b>To:</b> pianotech@ptg.org<br>
<b>Subject:</b> Literature<o:p></o:p></span></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Where is the best place to order more Dampp-Chaser
literature that we use to give our clients explaining the system? And
while I'm doing that, what other brochures do you keep in your tuning kit to
hand out as information to your customers?<o:p></o:p></p>
</div>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>I finally ordered my new tuning kit this morning!<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal><a
href="http://www.stanleysupplyservices.com/images/p/JTK86BKcia.GL.jpg">http://www.stanleysupplyservices.com/images/p/JTK86BKcia.GL.jpg</a><o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>It looks like this one won't develop me a hernia or skater's
elbow. I have saved a few of the e-mails from ya'll in the past regarding
what you use, and I actually will order one of those for my regulating kit!<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>Thank you,<o:p></o:p></p>
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<p class=MsoNormal>Matthew<o:p></o:p></p>
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</blockquote>
<p class=MsoNormal><o:p> </o:p></p>
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