<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2900.5583" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>A futile quandary.  One of my fellow tech associates formerly subscribed to the list has asked for some feedback.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>A client has a Henry F. Miller grand which has a cracked plate strut.  The owner knows the piano isn't worth rebuilding and ultimately plans to replace it, but might be interested in repairing it temporarily.  What my colleague and I are discussing is using the cold-fix Lock-N-Stitch screws which have had a tremendous success rate.  I would guess the repair process would take about an hour but would also require lowering and then raising the tension on the piano.  In this type situation I would not ever consider placing any warranties on such a job.  The customer understands but is considering trying it anyway.</FONT></DIV> <DIV> </DIV> <DIV><FONT face=Arial size=2>We were contemplating what to charge the owner for this service.  Aside from the labor time there is a certain degree of "specialty services" that I think apply above and beyond a normal hourly rate.  Any thoughts?</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Rob Goodale, RPT</FONT></DIV> <DIV><FONT face=Arial size=2>Las Vegas, NV</FONT> </DIV></BODY></HTML>