<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">I wonder if telling them that during the first tuning, you would give them a free evaluation. Find out what their requirements are.<div>On an unseen piano, I tell them the first call makes the piano operational. i.e. up to pitch and all keys work. (well maybe not the extreme end ones.)</div><div>Then I give them an estimate of work required in order of importance to their use of the piano.</div><div>Little old lady for hymns, or a child starting in lessons, require different levels of work.</div><div>Remember, not all players require the piano to be at an optimal performance level.</div><div>Mind you almost all of these pianos would be low end, and people starting out.</div><div>The high end players and teachers will probably already have a tuner.</div><div><br></div><div><div>John Ross</div><div>Windsor, Nova Scotia, Canada</div><div><br></div></div><div><div><div>On 16-Jul-08, at 12:57 PM, lee innocent wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div dir="ltr"><div><font color="#3366ff">My ad is the first ad in the yellow pages under piano tuning. </font></div> <div><font color="#3366ff">I get lots of people enquiring about tuning fees but do not book an appointment because this is the first call theyve made. </font></div> <div><font color="#3366ff"></font> </div> <div><font color="#3366ff">I tend to give them a price and thats the end of the phone call, </font></div> <div><font color="#3366ff">they then phone the next person in the book. </font></div> <div><font color="#3366ff"> Apart from fee, what other points do you use to engage to build a conversation with the enquirer?</font></div> <div><font color="#3366ff">In a nutshell, what is the best way to secure a tuning appointment while they are on the phone. </font></div> <div> </div> <div>Lee</div></div></blockquote></div><br><div> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 24px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 24px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>John Ross</div><div>Windsor, Nova Scotia, Canada</div><div><br></div><div><br></div></div></span><br class="Apple-interchange-newline"></div></span><br class="Apple-interchange-newline"> </div><br></div></body></html>