<div dir="ltr"><br><br> <div class="gmail_quote">On Wed, Jul 16, 2008 at 10:57 AM, lee innocent <<a href="mailto:ljinno@googlemail.com">ljinno@googlemail.com</a>> wrote:<br> <blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid"> <div dir="ltr"> <div><font color="#3366ff">My ad is the first ad in the yellow pages under piano tuning. </font></div> <div><font color="#3366ff">I get lots of people enquiring about tuning fees but do not book an appointment because this is the first call theyve made. </font></div> <div><font color="#3366ff"></font> </div> <div><font color="#3366ff">I tend to give them a price and thats the end of the phone call, </font></div> <div><font color="#3366ff">they then phone the next person in the book. </font></div> <div><font color="#3366ff"> Apart from fee, what other points do you use to engage to build a conversation with the enquirer?</font></div> <div><font color="#3366ff">In a nutshell, what is the best way to secure a tuning appointment while they are on the phone. </font></div> <div> </div><font color="#888888"> <div>Lee</div></font></div></blockquote></div> <div><br><br clear="all">Hi Lee,</div> <div> </div> <div>I save them from making the other calls by telling them my charge is about the average for my area, I tell them I have my wife check every so often to make certain I'm not charging too much or too little. I can't check that would be price fixing. I then ask them about their piano, their uses for it, that I offer a free estimate of repairs with each new tuning. Somewhere during the conversation I drop in that I've been doing this for 39+ years and explain the difference between a tooner and a technician. Not all but a good 80% book the appointment.</div> <div> </div> <div>Mike  <br>-- <br>Perfection is not attainable, but if we chase perfection we can catch excellence. <br>Vince Lombardi<br><br>Michael Magness<br>Magness Piano Service<br>608-786-4404<br><a href="http://www.IFixPianos.com">www.IFixPianos.com</a><br> email <a href="mailto:mike@ifixpianos.com">mike@ifixpianos.com</a> </div></div>