<div dir="ltr"><br><br> <div class="gmail_quote">On Thu, Jul 17, 2008 at 9:16 AM, <<a href="mailto:voce88@aol.com">voce88@aol.com</a>> wrote:<br> <blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Good morning list,<br><br>We have had a demand from several discerning customers for "concertization" or full concert prep. in their homes for their pianos (the most successful clients for this service are customers who bought NEW Steinways that were never properly serviced). I have never had a dissatisfied client who took advantage of this service. <br> <br>We would like to offer this same service to all of our clients. My challenge is in the explanation of exactly what is done in a coherent, but simple language. <br><br>Any ideas?<br><br>Rich Galassini<br>Cunningham Piano Company<br> <br><br><br> <div><font style="FONT: 10pt ARIAL, SAN-SERIF; COLOR: black"> <hr style="MARGIN-TOP: 10px"> The Famous, the Infamous, the Lame - in your browser. <a title="http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014" href="http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014" target="_blank">Get the TMZ Toolbar Now</a>!</font> </div> </blockquote></div> <div><br> </div> <div>Hello Richard,</div> <div> </div> <div>It has been my experience, let me hasten to explain that experience does not include a Steinway dealer, that most dealerships do not optimize their grands because of simple economics. The time it would take for a technician to fully regulate a grand piano to most manufacturer's specifications just isn't in the budget, especially when the piano may be on the sales floor for up to a couple of years.</div> <div> </div> <div>I have had customers who, only after the fact became dissatisfied with their own piano, after playing another and realizing theirs could be better or knowledgable customers who bought their pianos with the full knowledge that they would have to pay for the proper regulating of the instrument once delivered. 3 cases in point 2 Bostons and a Kawai RX-5, the first Boston was fine for the customer until the 8th year when the regulation was getting very ragged, I regulated it and she was amazed at the light touch. The 2nd Boston was for a church a gentleman on the board was knowledgable enough to have them plan on regulating it 6 weeks after delivery. The Kawai was a man who got into Steinway in NY and palyed some of those then wanted his Kawai to play like them.</div> <div> </div> <div>Mike<br clear="all"><br>-- <br>Perfection is not attainable, but if we chase perfection we can catch excellence. <br>Vince Lombardi<br><br>Michael Magness<br>Magness Piano Service<br>608-786-4404<br><a href="http://www.IFixPianos.com">www.IFixPianos.com</a><br> email <a href="mailto:mike@ifixpianos.com">mike@ifixpianos.com</a> </div></div>