<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <html> <head> <title>RE: who pays?</title> </head> <body> <div>Documentation?   I'd ask for the shipping to be re-imbursed...can't hurt...</div> <div> </div> <div>David Ilvedson, RPT<br/>Pacifica, CA 94044<br/></div> <div style="padding-right: 5px; padding-left: 5px; padding-bottom: 5px; border-left: #000000 3px solid; padding-top: 5px"> <hr/>Original message<br/>From: "Willem Blees" <wimblees@aol.com> </wimblees@aol.com><br/>To: Pianotech@ptg.org<br/>Received: 7/22/2008 7:15:54 PM<br/>Subject: who pays?<br/><br/> <p align="left"> <wbr> </wbr> I ordered a part for an upright piano from a well known major manufacturer. When I ordered it, I included the model and serial number. But the manufacturer sent the wrong part, and the right part is no longer in production. I am able to send the part back, and get credit for it, but I will not get reimbursed for the shipping costs. Since I live in Hawaii, that came to over $40. <br/><br/>Who should pay the shipping cost? The manufacturer, for sending the wrong part?  (like that's going to happen)  Do I have to eat it?  (it wasn't my fault the manufacturer sent me the wrong part).  Or the customer? (It wasn't her fault, either). <br/><br/> </p> <div style="clear: both">Willem (Wim) Blees, RPT<br/>Piano Tuner/Technician<br/>Honolulu, HI<br/>808-349-2943<br/>www.bleespiano.com<br/>Author of <br/>The Business of Piano Tuning<br/>available from Potter Press<br/>www.pianotuning.com</div> <div class="aol_ad_footer" id="u8CABA812BB86A6C-E78-307"><font style="font: 10pt ARIAL, SAN-SERIF; color: black"> <hr style="margin-top: 10px"/>The Famous, the Infamous, the Lame - in your browser. <a title="http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014" href="http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014" target="_blank">Get the TMZ Toolbar Now</a>!</font> </div> </div> <p align="left"> <wbr> </wbr> </p> </body> </html>