David It's a part that I've never ordered from ANY manufacturer since I started in business 31 years ago, so the chances of having to use it again before I retire will be very slim. Even living here in Hawaii, I doubt if that particular part would be needed again. (Besides, it's gone already).  It was a hammer spring rail for a 28 note bass Steinway F. Wim -----Original Message----- From: David Skolnik <davidskolnik@optonline.net> To: Pianotech List <pianotech@ptg.org> Sent: Tue, 22 Jul 2008 4:38 pm Subject: Re: who pays? <div id=AOLMsgPart_2_ce45b9f6-5e6f-41b4-88c3-56edc36b7387> Wim, Depends upon how soon you're planning to retire.  There are all sorts of things you could do to pursue them and persuade them to confront the illogic of such a policy.  Your victory might last up until the next time you needed to order something from them. On the other hand, I would be very interested to know more of the details: what part for a well known piano is no longer available?  Maybe someone on list has one.  Surely you can tell us. Listen to Sydney David Skolnik Hastings on Hudson, NY At 10:15 PM 7/22/2008, you wrote: <BLOCKQUOTE class=cite type="cite">I ordered a part for an upright piano from a well known major manufacturer. When I ordered it, I included the model and serial number. But the manufacturer sent the wrong part, and the right part is no longer in production. I am able to send the part back, and get credit for it, but I will not get reimbursed for the shipping costs. Since I live in Hawaii, that came to over $40. Who should pay the shipping cost? The manufacturer, for sending the wrong part?  (like that's going to happen)  Do I have to eat it?  (it wasn't my fault the manufacturer sent me the wrong part).  Or the customer? (It wasn't her fault, either). Willem (Wim) Blees, RPT Piano Tuner/Technician Honolulu, HI 808-349-2943 <A href="http://www.bleespiano.com/" target=_blank>www.bleespiano.com</A> Author of The Business of Piano Tuning available from Potter Press <A href="http://www.pianotuning.com/" target=_blank>www.pianotuning.com</A> <HR> The Famous, the Infamous, the Lame - in your browser. <A href="http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014" target=_blank>Get the TMZ Toolbar Now</A>! No virus found in this incoming message. Checked by AVG. Version: 7.5.524 / Virus Database: 270.5.3/1565 - Release Date: 7/21/2008 6:36 PM</BLOCKQUOTE> </div> <div id='u8CABA85518A031A-E78-489' class='aol_ad_footer'><HR style="MARGIN-TOP: 10px">The Famous, the Infamous, the Lame - in your browser. <A title="http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014" href="http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014" target="_blank">Get the TMZ Toolbar Now</A>! </div>