<html> <body> Wim, Depends upon how soon you're planning to retire.  There are all sorts of things you could do to pursue them and persuade them to confront the illogic of such a policy.  Your victory might last up until the next time you needed to order something from them. On the other hand, I would be very interested to know more of the details: what part for a well known piano is no longer available?  Maybe someone on list has one.  Surely you can tell us. Listen to Sydney David Skolnik Hastings on Hudson, NY At 10:15 PM 7/22/2008, you wrote: <blockquote type=cite class=cite cite="">I ordered a part for an upright piano from a well known major manufacturer. When I ordered it, I included the model and serial number. But the manufacturer sent the wrong part, and the right part is no longer in production. I am able to send the part back, and get credit for it, but I will not get reimbursed for the shipping costs. Since I live in Hawaii, that came to over $40. Who should pay the shipping cost? The manufacturer, for sending the wrong part?  (like that's going to happen)  Do I have to eat it?  (it wasn't my fault the manufacturer sent me the wrong part).  Or the customer? (It wasn't her fault, either). Willem (Wim) Blees, RPT Piano Tuner/Technician Honolulu, HI 808-349-2943 <a href="http://www.bleespiano.com/" eudora="autourl"> www.bleespiano.com</a> Author of The Business of Piano Tuning available from Potter Press <a href="http://www.pianotuning.com/" eudora="autourl"> www.pianotuning.com</a> <hr> The Famous, the Infamous, the Lame - in your browser. <a href="http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014"> Get the TMZ Toolbar Now</a>! No virus found in this incoming message. Checked by AVG. Version: 7.5.524 / Virus Database: 270.5.3/1565 - Release Date: 7/21/2008 6:36 PM</blockquote></body> </html>