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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>If you paid by credit card you can contest
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cell 812.239.3359 <o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Willem Blees<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, July 22, 2008 10:16
PM<br>
<b><span style='font-weight:bold'>To:</span></b> Pianotech@ptg.org<br>
<b><span style='font-weight:bold'>Subject:</span></b> who pays?</span></font><o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>I ordered a part for an
upright piano from a well known major manufacturer. When I ordered it,
I included the model and serial number. But the manufacturer sent the
wrong part, and the right part is no longer in production. I am able to send
the part back, and get credit for it, but I will not get reimbursed for
the shipping costs. Since I live in <st1:State w:st="on"><st1:place w:st="on">Hawaii</st1:place></st1:State>, that came
to over $40. <br>
<br>
Who should pay the shipping cost? The manufacturer, for sending the wrong
part? (like that's going to happen) Do I have to eat it?
(it wasn't my fault the manufacturer sent me the wrong part).
Or the customer? (It wasn't her fault, either). <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Willem (Wim) Blees, RPT<br>
Piano Tuner/Technician<br>
<st1:place w:st="on"><st1:City w:st="on">Honolulu</st1:City>, <st1:State w:st="on">HI</st1:State></st1:place><br>
808-349-2943<br>
www.bleespiano.com<br>
Author of <br>
The Business of Piano Tuning<br>
available from Potter Press<br>
www.pianotuning.com<o:p></o:p></span></font></p>
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