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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=wimblees@aol.com href="mailto:wimblees@aol.com">Willem Blees</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, July 22, 2008 12:22
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Getting to know your
clients</DIV>
<DIV><BR></DIV><WBR>Then there are clients who don't want to play in front of
the tuner. I had one customer who, according to the music on the piano, was an
advanced player, and even told me she was. She tried to tell me the problems
with one of the notes, so I asked her to show me. She said she would
never play for anyone except her husband and her teacher. I tried to explain
that like a doctor, who need to examine her by putting his hands on
her body to find out a problem, I needed to have her play. But even that
didn't help. I tuned for her for 10 years, but she never played. <BR><BR>
<DIV style="CLEAR: both">Willem (Wim) Blees, RPT<BR>Piano
Tuner/Technician<BR>Honolulu,
HI<BR>808-349-2943<BR>www.bleespiano.com<BR>Author of <BR>The Business of
Piano Tuning<BR>available from Potter
Press<BR>www.pianotuning.com</DIV><BR><BR>-----Original Message-----<BR>From:
Michael Kurta <mkurta@roadrunner.com><BR>To: Pianotech List
<pianotech@ptg.org><BR>Sent: Tue, 22 Jul 2008 2:50 am<BR>Subject: Re:
Getting to know your clients<BR><BR>
<DIV id=AOLMsgPart_2_bc369846-b27e-4e49-ace8-91aec7395169>
<DIV><FONT face=Tahoma size=2> The problem with half (or
more) of my customers is that either 1. the primary player is not at
home. Whether a student or a spouse, they're not there when I am.
And 2. they are often too shy or embarassed to play in front of someone
outside their family. It may be helpful to take a clue from
the music in the bench or near the piano. But the concept is good and
worth working with. </FONT></DIV>
<DIV><FONT face=Tahoma size=2> Mike Kurta</FONT></DIV></DIV><!-- end of AOLMsgPart_2_bc369846-b27e-4e49-ace8-91aec7395169 -->
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