<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16674" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face="Bookman Old Style" size=2>Well,</FONT></DIV> <DIV><FONT face="Bookman Old Style" size=2></FONT> </DIV> <DIV><FONT face="Bookman Old Style" size=2>Repair the shank if possible, if not, replace it.  Either way, no charge.  The long and short of anything we do as technicians is to recognize that most clients never will understand what we do, how we do it, how the charges add up, etc.  It is up to us to live up to the trust that our clients are forced to render.  We are obliged as professionals to own up to our mistakes, to fix our errors, to be honest and forthright with our clients; to not take advantage of their lack of knowledge regarding what we do.</FONT></DIV> <DIV><FONT face="Bookman Old Style" size=2></FONT> </DIV> <DIV><FONT face="Bookman Old Style" size=2>In my own world, if I was responsible for breaking something (I've done the hammer shank, BTW) I feel that for my own piece of mind, I must inform my client that I broke something, that I fixed it, and that I am taking full responsibility.  I know some will say that it is sometimes better to fix and not tell and they will never know.  But I will.  I don't feel like I'm being completely honest with myself or my client if I do that.  Skeletons are no fun for me, any which way.</FONT></DIV> <DIV><FONT face="Bookman Old Style" size=2></FONT> </DIV> <DIV><FONT face="Bookman Old Style" size=2>William R. Monroe</FONT></DIV> <DIV><FONT face="Bookman Old Style" size=2></FONT> </DIV> <DIV><FONT face="Bookman Old Style" size=2></FONT> </DIV> <DIV><FONT face="Bookman Old Style" size=2></FONT><BR> </DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV>I believe if that situation did happen to you, ethics and morals now kicks in and it's up to you to decide what to do.  The customer most of the time probably wouldn't even know that you accidentally broke the string.  You don't even have to tell the customer anything about it, just replace it!  Then you decide whether to charge him or not.  If you don't have a conscience, then you'll probably add it to the bill, no problem.</DIV> <DIV> </DIV> <DIV>But what if that same technician snapped off a hammer while pushing the action back in a grand?  How would he get himself out of that one??  (And no, I am NOT talking about myself, lol).</DIV> <DIV> </DIV> <DIV> </DIV> <DIV>Matthew<BR></DIV></BLOCKQUOTE></BODY></HTML>