<div>I believe if that situation did happen to you, ethics and morals now kicks in and it's up to you to decide what to do.  The customer most of the time probably wouldn't even know that you accidentally broke the string.  You don't even have to tell the customer anything about it, just replace it!  Then you decide whether to charge him or not.  If you don't have a conscience, then you'll probably add it to the bill, no problem.</div> <div> </div> <div>But what if that same technician snapped off a hammer while pushing the action back in a grand?  How would he get himself out of that one??  (And no, I am NOT talking about myself, lol).</div> <div> </div> <div> </div> <div>Matthew<BR><BR><B><I>"William R. Monroe" <pianotech@a440piano.net></I></B> wrote:</div> <BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid"> <META content="MSHTML 6.00.6000.16674" name=GENERATOR> <STYLE></STYLE> <DIV><FONT face="Bookman Old Style" size=2>Yes, Mike,</FONT></DIV> <DIV><FONT face="Bookman Old Style" size=2></FONT> </DIV> <DIV><FONT face="Bookman Old Style" size=2>I wasn't commenting because I thought it was an obvious enough example of a mistake by a technician that is INDEED the technicians responsibility.  To say we never break strings is not accurate.  If you put your lever on the wrong pin and the string breaks, you broke it.  We all make mistakes and when we do, we need to take responsibility for making it right.</FONT></DIV> <DIV><FONT face="Bookman Old Style" size=2></FONT> </DIV> <DIV><FONT face="Bookman Old Style" size=2>William R. Monroe</FONT></DIV> <DIV><FONT face="Bookman Old Style" size=2></FONT> </DIV> <DIV><FONT face="Bookman Old Style" size=2></FONT><BR> </DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">I have to disagree with <I>"never". </I>If you are on the wrong pin due to inexperience or lack of attention, then you did break the string and the customer should not pay to have it fixed. In my opinion of course.<BR><BR>Mike McCoy<BR>Langhorne, PA.<BR><BR></BLOCKQUOTE></BLOCKQUOTE><BR>