<br> <br> -----Original Message-----<br> From: Fenton Murray <fmurray@cruzio.com><br> To: Pianotech List <pianotech@ptg.org><br> Sent: Wed, 23 Jul 2008 6:30 am<br> Subject: Re: who pays?<br> <br> <div id=AOLMsgPart_2_a89f4813-378a-4d73-921b-d7e585e2e02d> <div><FONT face=Arial size=2>There's a book out, 'The Business of Piano Tuning' , I think it's available from Potter Press. It should cover this scenario.</FONT></div> <div><FONT face=Arial size=2>Fenton<br> <br> <br> No, unfortunately, it's a topic I didn't address. <br> <br> Wim <br> </FONT></div> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <div style="FONT: 10pt arial"><br> <br> ----- Original Message ----- </div> <div style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=wimblees@aol.com href="mailto:wimblees@aol.com">Willem Blees</A> </div> <div style="FONT: 10pt arial"><B>To:</B> <A title=Pianotech@ptg.org href="mailto:Pianotech@ptg.org">Pianotech@ptg.org</A> </div> <div style="FONT: 10pt arial"><B>Sent:</B> Tuesday, July 22, 2008 7:15 PM</div> <div style="FONT: 10pt arial"><B>Subject:</B> who pays?</div> <div><br> </div> <WBR>I ordered a part for an upright piano from a well known major manufacturer. When I ordered it, I included the model and serial number. But the manufacturer sent the wrong part, and the right part is no longer in production. I am able to send the part back, and get credit for it, but I will not get reimbursed for the shipping costs. Since I live in Hawaii, that came to over $40. <br> <br> Who should pay the shipping cost? The manufacturer, for sending the wrong part?  (like that's going to happen)  Do I have to eat it?  (it wasn't my fault the manufacturer sent me the wrong part).  Or the customer? (It wasn't her fault, either). <br> <br> <div style="CLEAR: both">Willem (Wim) Blees, RPT<br> Piano Tuner/Technician<br> Honolulu, HI<br> 808-349-2943<br> <A href="http://www.bleespiano.com/" target=_blank>www.bleespiano.com</A><br> Author of <br> The Business of Piano Tuning<br> available from Potter Press<br> <A href="http://www.pianotuning.com/" target=_blank>www.pianotuning.com</A></div> <div class=aol_ad_footer id=u8CABA812BB86A6C-E78-307><FONT style="FONT: 10pt ARIAL, SAN-SERIF; COLOR: black"> <HR style="MARGIN-TOP: 10px"> The Famous, the Infamous, the Lame - in your browser. <A title=http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014 href="http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014" target=_blank>Get the TMZ Toolbar Now</A>!</FONT> </div> </BLOCKQUOTE></div> <div id='u8CABB04A1E18609-BC-7CB' class='aol_ad_footer'><FONT style="color: black; font: normal 10pt ARIAL, SAN-SERIF;"><HR style="MARGIN-TOP: 10px">The Famous, the Infamous, the Lame - in your browser. <A title="http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014" href="http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014" target="_blank">Get the TMZ Toolbar Now</A>!</FONT> </div>