<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16674" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>There's a book out, 'The Business of Piano Tuning' , I think it's available from Potter Press. It should cover this scenario.</FONT></DIV> <DIV><FONT face=Arial size=2>Fenton</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=wimblees@aol.com href="mailto:wimblees@aol.com">Willem Blees</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=Pianotech@ptg.org href="mailto:Pianotech@ptg.org">Pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, July 22, 2008 7:15 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> who pays?</DIV> <DIV><BR></DIV><WBR>I ordered a part for an upright piano from a well known major manufacturer. When I ordered it, I included the model and serial number. But the manufacturer sent the wrong part, and the right part is no longer in production. I am able to send the part back, and get credit for it, but I will not get reimbursed for the shipping costs. Since I live in Hawaii, that came to over $40. <BR><BR>Who should pay the shipping cost? The manufacturer, for sending the wrong part?  (like that's going to happen)  Do I have to eat it?  (it wasn't my fault the manufacturer sent me the wrong part).  Or the customer? (It wasn't her fault, either). <BR><BR> <DIV style="CLEAR: both">Willem (Wim) Blees, RPT<BR>Piano Tuner/Technician<BR>Honolulu, HI<BR>808-349-2943<BR>www.bleespiano.com<BR>Author of <BR>The Business of Piano Tuning<BR>available from Potter Press<BR>www.pianotuning.com</DIV> <DIV class=aol_ad_footer id=u8CABA812BB86A6C-E78-307><FONT style="FONT: 10pt ARIAL, SAN-SERIF; COLOR: black"> <HR style="MARGIN-TOP: 10px"> The Famous, the Infamous, the Lame - in your browser. <A title=http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014 href="http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014" target=_blank>Get the TMZ Toolbar Now</A>!</FONT> </DIV></BLOCKQUOTE></BODY></HTML>