<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"> <TITLE>Message</TITLE> <META content="MSHTML 6.00.2800.1611" name=GENERATOR></HEAD> <BODY> <DIV><SPAN class=125474200-24072008><FONT face=Arial color=#0000ff size=2>Welcome to the world of the retailer! You know how shops have clearance sales? Now you know why. They experience this sort of thing every day of the week. Sandwiched from both sides.</FONT></SPAN></DIV> <DIV><SPAN class=125474200-24072008><FONT face=Arial color=#0000ff size=2></FONT></SPAN> </DIV> <DIV><SPAN class=125474200-24072008><FONT face=Arial color=#0000ff size=2>Write it off and consider naming the supplier so that everyone on this list can reconsider the next time that they want to order something.</FONT></SPAN></DIV> <DIV><SPAN class=125474200-24072008><FONT face=Arial color=#0000ff size=2><FONT size=2></FONT></FONT></SPAN> </DIV> <DIV><SPAN class=125474200-24072008><FONT face=Arial color=#0000ff size=2><FONT size=2>Scott Jackson<BR>Mt Keira, NSW, Australia. </FONT></DIV></FONT></SPAN> <BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px"> <DIV></DIV> <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <B>On Behalf Of </B>Willem Blees<BR><B>Sent:</B> Wednesday, 23 July 2008 12:16<BR><B>To:</B> Pianotech@ptg.org<BR><B>Subject:</B> who pays?<BR><BR></FONT></DIV><WBR><BR>Who should pay the shipping cost? The manufacturer, for sending the wrong part?  (like that's going to happen)  Do I have to eat it?  (it wasn't my fault the manufacturer sent me the wrong part).  Or the customer? (It wasn't her fault, either). <BR> <DIV style="CLEAR: both"><FONT face=Arial color=#0000ff size=2></FONT> </DIV></BLOCKQUOTE></BODY></HTML>