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<DIV>Hi Rich,</DIV>
<DIV> </DIV>
<DIV>This is how I handle it. If it is the last customer of the day and
they are not home I say good because I get to go home early.</DIV>
<DIV>Any other time of the day I will go shopping or go for coffee.</DIV>
<DIV>As for billing, I won't bill them for a no show because you will loose
that customer. People always</DIV>
<DIV>have their reasons or excuses for not being there so I just reschedule and
they are happy and I forever keep the customer.</DIV>
<DIV>I usually get about five no shows a year so I am not to bothered with this
kind of loss. If it was any more </DIV>
<DIV>then I would worry.</DIV>
<DIV> </DIV>
<DIV>Jack Houweling</DIV>
<DIV> </DIV>
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style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=VOCE88@aol.com href="mailto:VOCE88@aol.com">VOCE88@aol.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, July 31, 2008 9:15
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> No- shows..... again</DIV>
<DIV><BR></DIV>
<DIV>Just curious List,</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>How do you deal with a no show appointment? Do you bill them? Bill half?
Not at all? Any other way to deal wit them?</DIV>
<DIV> </DIV>
<DIV>TIA,</DIV>
<DIV> </DIV>
<DIV>Rich Galassini</DIV>
<DIV>Cunningham Piano Company</DIV><BR><BR><BR>
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