<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type"> <title></title> </head> <body bgcolor="#ffffff" text="#000000"> The thing I notice all too often is that the wealthier the owner (and larger the house), the smaller and more cheaply made the piano. I've been in places, whose living room could contain our whole house, to tune a spinet and almost jokingly suggest that they get a grand piano, only to hear, "Oh no, we don't have room for a grand piano." <groan> Tom Fenton Murray wrote: <blockquote cite="mid001001c8f42c$ea2bb350$6401a8c0@murrayb76fc788" type="cite"> <title></title> <meta http-equiv="Content-Type" content="text/html;charset=ISO-8859-1"> <meta content="MSHTML 6.00.6000.16674" name="GENERATOR"> <div>And another thing, Tom, digressing ever so slightly. Why is it that 'rich folk' want me to leave a bill, and 'poor folk' pay me in cash? Happens over and over, oh well. </div> <div>Fenton</div> <blockquote style="border-left: 2px solid rgb(0, 0, 0); padding-right: 0px; padding-left: 5px; margin-left: 5px; margin-right: 0px;" dir="ltr"> <div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: ;">----- Original Message ----- </div> <div style="background: rgb(228, 228, 228) none repeat scroll 0%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: ;">From: <a title="fmurray@cruzio.com" href="mailto:fmurray@cruzio.com">Fenton Murray</a> </div> <div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: ;">To: <a title="tcole@cruzio.com" href="mailto:tcole@cruzio.com">tcole@cruzio.com</a> ; <a title="pianotech@ptg.org" href="mailto:pianotech@ptg.org">Pianotech List</a> </div> <div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: ;">Sent: Friday, August 01, 2008 3:07 PM</div> <div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: ;">Subject: Re: No- shows..... again</div> <div> </div> <div>Another thing I learned, then and since is that either crazy people live in the mountains or living in the mountains makes you crazy. Tom Cole Causeral, corollary, or coincidental I agree, Tom. Anyway, I miss whatever it was when I moved back to California from Colorado 30 years ago.</div> <div>Fenton</div> <blockquote style="border-left: 2px solid rgb(0, 0, 0); padding-right: 0px; padding-left: 5px; margin-left: 5px; margin-right: 0px;" dir="ltr"> <div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: ;">----- Original Message ----- </div> <div style="background: rgb(228, 228, 228) none repeat scroll 0%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: ;">From: <a title="tcole@cruzio.com" href="mailto:tcole@cruzio.com">Thomas Cole</a> </div> <div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: ;">To: <a title="pianotech@ptg.org" href="mailto:pianotech@ptg.org">Pianotech List</a> </div> <div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: ;">Sent: Friday, August 01, 2008 10:19 AM</div> <div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: ;">Subject: Re: No- shows..... again</div> <div> </div> I had a similar long trip into the mountains to find that the owner was not at home. I found the front door unlocked and since the piano was just inside the door and I had tuned for the woman a couple of times before, I decided to save the appointment and do the tuning. Arriving home that evening, I got a call from a very irate woman who was extremely upset that I had entered her house while she was gone (forgotten about the tuning date) and now "The Whole World" knows that she doesn't lock her front door and I let her go on venting hoping that she wears herself out screaming at me instead of doing something else. The only thing that would settle the argument was that I accepted half of my fee. So I took it that entering a house without previous arrangement is probably not a good policy and have refrained from doing so ever since. Another thing I learned, then and since is that either crazy people live in the mountains or living in the mountains makes you crazy. Tom Cole Dean May wrote: <blockquote cite="mid01d901c8f3ed$1699b530$6600a8c0@athlonx2" type="cite"> <meta content="Microsoft Word 11 (filtered medium)" name="Generator"> <O:SMARTTAGTYPE namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PostalCode"><O:SMARTTAGTYPE namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="State"><O:SMARTTAGTYPE namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"><O:SMARTTAGTYPE namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"> <style>  </style> </O:SMARTTAGTYPE></O:SMARTTAGTYPE></O:SMARTTAGTYPE></O:SMARTTAGTYPE> <div class="Section1"> I had a no show a couple of weeks ago, a fairly long time customer in a small nearby town. Her door was open so I went in, tuned the piano and left an invoice. Always check the door. If it is open and it is a repeat customer who knows me I always go ahead and go in to tune it. <O:P></O:P> <O:P></O:P> Turns out this lady had been taken to the hospital the morning before. She was out in a couple of days and sent me a check with a note of thanks that I went ahead and tuned her piano. <O:P></O:P> <O:P></O:P> <div> Dean<O:P></O:P> <U1:PERSONNAME u2:st="on">Dean May</U1:PERSONNAME>             cell 812.239.3359 <O:P></O:P> PianoRebuilders.com   812.235.5272 <O:P></O:P> <U1:PLACE u2:st="on"><U1:CITY u2:st="on"><ST1:PLACE w:st="on"><ST1:CITY w:st="on"><U3:PLACE u4:st="on"><U3:CITY u4:st="on">Terre Haute</U3:CITY></U3:PLACE></ST1:CITY></ST1:PLACE></U1:CITY></U1:PLACE> <U1:STATE u2:st="on"><ST1:STATE u5:st="on"><ST1:STATE w:st="on">IN</ST1:STATE></ST1:STATE></U1:STATE>  <U1:POSTALCODE u2:st="on"><ST1:POSTALCODE u6:st="on"><ST1:POSTALCODE w:st="on">47802</ST1:POSTALCODE></ST1:POSTALCODE></U1:POSTALCODE><O:P></O:P> </div> <O:P></O:P> <div> <div class="MsoNormal" style="text-align: center;" align="center"> <hr tabindex="-1" align="center" size="2" width="100%"> </div> From: <a class="moz-txt-link-abbreviated" href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [<a class="moz-txt-link-freetext" href="mailto:pianotech-bounces@ptg.org">mailto:pianotech-bounces@ptg.org</a>] On Behalf Of <a class="moz-txt-link-abbreviated" href="mailto:reggaepass@aol.com">reggaepass@aol.com</a> Sent: Friday, August 01, 2008 8:38 AM To: <a class="moz-txt-link-abbreviated" href="mailto:pianotech@ptg.org">pianotech@ptg.org</a> Subject: Re: No- shows..... again<O:P></O:P> </div> <O:P></O:P> <div> Here, here Ed. When someone stands me up, I leave a note stating that I was there at the appointed time I had on my calendar, waited fifteen minutes, and then left.  (After all, it is possible that I wrote is down wrong.)  While I'm waiting, I call 1) their house (in case they are there, but don't hear the door), and then, 2) I call my answer machine to see if there is word from them there.  If no, and they afterwards call and explain that they had a (true) emergency and didn't have my number with them, OK.  If they just forgot, I tell them that they will have to pay for half of a service call for the missed appointment without prior notice when I do service their piano next.  Otherwise, they need to find another date to the prom.  In concert with this no show policy is a rather liberal cancellation policy: As long as they let me know that they will not be able to keep the appointment, no love is lost.  The stated advance warning is 24 hours, but in practice I will accept them actually reaching me any time before the scheduled service.  It comes down to a matter of consideration, and as Ed has pointed out, thinning the heard of undesirables is a good thing in terms of re-ordering your universe for the better. Alan Eder<O:P></O:P> </div> <div> <O:P></O:P> </div> <div> <O:P></O:P> </div> -----Original Message----- From: <a class="moz-txt-link-abbreviated" href="mailto:A440A@aol.com">A440A@aol.com</a> To: <a class="moz-txt-link-abbreviated" href="mailto:pianotech@ptg.org">pianotech@ptg.org</a> Sent: Fri, 1 Aug 2008 3:25 am Subject: Re: No- shows..... again<O:P></O:P> <div id="AOLMsgPart_0_a70f7990-e3fa-4802-991c-aaf3c92c97f1"> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt><< How do you deal with a no show appointment? Do you bill them? Bill half? </tt> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt>Not </tt> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt>at all? Any other way to deal wit them? >></tt> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt>Greetings, </tt> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"> <O:P></O:P></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt>SNIP</tt> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt>   Our day by day decisions determine what our life is like, and gradually, </tt> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt>over the years, our clientele develops around our own personality. They aren't </tt> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt>really "them", but, rather, "They are us",  so we are responsible for what </tt> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt>kind of a career we have.  We, in some way, choose our customers, and  If taking </tt> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt>care of ourselves means that we lose the occasional  inconsiderate customer, </tt> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt>is that a big loss or simply cleaning up our customer base to better suit our </tt> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt>vocation? </tt> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt>Regards, </tt> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt>Ed Foote RPT </tt> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt><a href="http://www.uk-piano.org/edfoote/index.html" target="_blank">http://www.uk-piano.org/edfoote/index.html</a></tt> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt><a href="http://www.uk-piano.org/edfoote/well_tempered_piano.html" target="_blank">www.uk-piano.org/edfoote/well_tempered_piano.html</a></tt> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt>  ************** Get fantasy football with free live scoring. </tt> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt>Sign up for FanHouse Fantasy Football today.       </tt> <tt><O:P></O:P></tt></pre> <pre style="background: white none repeat scroll 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial;"><tt>(<a href="http://www.fanhouse.com/fantasyaffair?ncid=aolspr00050000000020%29%3C/HTML" target="_blank">http://www.fanhouse.com/fantasyaffair?ncid=aolspr00050000000020)</HTML</a>></tt> <tt><O:P></O:P></tt></pre> </div>  <div id="u8CAC1EA873D1E22-C4C-32EA"> <div class="MsoNormal" style="margin-top: 7.9pt; text-align: center;" align="center"> <hr align="center" size="2" width="100%"> </div> The Famous, the Infamous, the Lame - in your browser. <a title="http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014" href="http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014" target="_blank">Get the TMZ Toolbar Now</a>! <O:P></O:P> </div> </div> </blockquote> </blockquote> </blockquote> </blockquote> </body> </html>