<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st2="urn:schemas:contacts" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40"> <head> <meta http-equiv=Content-Type content="text/html; charset=us-ascii"> <meta name=Generator content="Microsoft Word 11 (filtered medium)"> <o:SmartTagType namespaceuri="urn:schemas:contacts" name="Sn"/> <o:SmartTagType namespaceuri="urn:schemas:contacts" name="GivenName"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="time"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="date"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PersonName"/>  <style>  </style>  </head> <body bgcolor=white lang=EN-US link=blue vlink=blue> <div class=Section1> I leave a bill for my minimum “trip charge”.  This results one of the following:<o:p></o:p> <o:p> </o:p> <ol style='margin-top:0in' start=1 type=1> <li class=MsoNormal style='color:navy;mso-list:l0 level1 lfo1'>They call with great apology and re-schedule and pay the additional fee with no complaints.<o:p></o:p></li> <li class=MsoNormal style='color:navy;mso-list:l0 level1 lfo1'>They call to tell me of an emergency or something beyond their control.  At that point I decide whether or not to charge the “trip charge” based on my previous experience with the customer.  Many times I’ll forgive it if the appointment is close by.  <o:p></o:p></li> <li class=MsoNormal style='color:navy;mso-list:l0 level1 lfo1'>Only once has a customer refused to pay and complained.  Amazingly she still wanted her piano tuned! But said that she didn’t do business “that way”.  Meaning she would re-schedule but would not pay the trip charge.  I refused to re-schedule until the charge was paid in full.  To date she has never paid and she is on my short list of customers I refuse to tune for.  As a matter of fact; a good friend of mine is an appliance repairman and I found out later that she was already on his list of customers he would not work for.  <o:p></o:p></li> </ol> <o:p> </o:p> Doesn’t happen often, but it works for me.<o:p></o:p> <o:p> </o:p> <div> <div class=MsoNormal align=center style='margin-left:.5in;text-align:center'> <hr size=2 width="100%" align=center tabindex=-1> </div> From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of VOCE88@aol.com Sent: Friday, <st1:date Year="2008" Day="01" Month="8" ls="trans" w:st="on">August 01, 2008</st1:date> <st1:time Minute="15" Hour="0" w:st="on">12:15 AM</st1:time> To: pianotech@ptg.org Subject: No- shows..... again<o:p></o:p> </div> <o:p> </o:p> <div> Just curious List,<o:p></o:p> </div> <div>  <o:p></o:p> </div> <div>  <o:p></o:p> </div> <div> How do you deal with a no show appointment? Do you bill them? Bill half? Not at all? Any other way to deal wit them?<o:p></o:p> </div> <div>  <o:p></o:p> </div> <div> <st2:GivenName w:st="on">TIA</st2:GivenName>,<o:p></o:p> </div> <div>  <o:p></o:p> </div> <div> <st1:PersonName w:st="on"><st2:GivenName w:st="on">Rich</st2:GivenName> <st2:Sn w:st="on">Galassini</st2:Sn></st1:PersonName><o:p></o:p> </div> <div> Cunningham Piano Company<o:p></o:p> </div> <o:p></o:p> <div> <div class=MsoNormal align=center style='mso-margin-top-alt:7.5pt;margin-right: 0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-align:center'> <hr size=2 width="100%" align=center> </div> Get fantasy football with free live scoring. <a href="http://www.fanhouse.com/fantasyaffair?ncid=aolspr00050000000020" target="_blank" title="http://www.fanhouse.com/fantasyaffair?ncid=aolspr00050000000020">Sign up for FanHouse Fantasy Football today</a>.<o:p></o:p> </div> </div> </body> </html>