<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1555" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; BACKGROUND-COLOR: #ffffff" bgColor=#ffffff> <DIV>Hi Jack,</DIV> <DIV>Sounds like you have chilled.</DIV> <DIV>Reminded me of St, Frans prayer.</DIV> <DIV>Can,t do anything about it so why worry after the fickle finger of fate has pointed at you<G></DIV> <DIV> </DIV> <DIV>Joe Goss RPT<BR>Mother Goose Tools<BR><A href="mailto:imatunr@srvinet.com">imatunr@srvinet.com</A><BR><A href="http://www.mothergoosetools.com">www.mothergoosetools.com</A></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=jackhouweling@dccnet.com href="mailto:jackhouweling@dccnet.com">Jack Houweling</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, July 31, 2008 10:57 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: No- shows..... again</DIV> <DIV><BR></DIV> <DIV> </DIV> <DIV>Hi Rich,</DIV> <DIV> </DIV> <DIV>This is how I handle it. If it is the last customer of the day and they are not home I say good because I get to go home early.</DIV> <DIV>Any other time of the day I will go shopping or go for coffee.</DIV> <DIV>As for billing, I won't bill them for a no show because you will loose that customer. People always</DIV> <DIV>have their reasons or excuses for not being there so I just reschedule and they are happy and I forever keep the customer.</DIV> <DIV>I usually get about five no shows a year so I am not to bothered with this kind of loss. If it was any more </DIV> <DIV>then I would worry.</DIV> <DIV> </DIV> <DIV>Jack Houweling</DIV> <DIV> </DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=VOCE88@aol.com href="mailto:VOCE88@aol.com">VOCE88@aol.com</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, July 31, 2008 9:15 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> No- shows..... again</DIV> <DIV><BR></DIV> <DIV>Just curious List,</DIV> <DIV> </DIV> <DIV> </DIV> <DIV>How do you deal with a no show appointment? Do you bill them? Bill half? Not at all? Any other way to deal wit them?</DIV> <DIV> </DIV> <DIV>TIA,</DIV> <DIV> </DIV> <DIV>Rich Galassini</DIV> <DIV>Cunningham Piano Company</DIV><BR><BR><BR> <DIV><FONT style="FONT: 10pt ARIAL, SAN-SERIF; COLOR: black"> <HR style="MARGIN-TOP: 10px"> Get fantasy football with free live scoring. <A title=http://www.fanhouse.com/fantasyaffair?ncid=aolspr00050000000020 href="http://www.fanhouse.com/fantasyaffair?ncid=aolspr00050000000020" target=_blank>Sign up for FanHouse Fantasy Football today</A>.</FONT></DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>