<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16674" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>I agree with Alan.  It does come down to a  matter  of consideration;  of my time and of  the customers circumstances for the no show.  An apology and re-schedule is enough for me.  I usually call for a friendly reminder the night before.</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=reggaepass@aol.com href="mailto:reggaepass@aol.com">reggaepass@aol.com</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, August 01, 2008 8:37 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: No- shows..... again</DIV> <DIV><BR></DIV> <DIV><FONT face="Arial, Helvetica, sans-serif">Here, here Ed.<BR><BR>When someone stands me up, I leave a note stating that I was there at the appointed time I had on my calendar, waited fifteen minutes, and then left.  (After all, it is possible that I wrote is down wrong.)  While I'm waiting, I call 1) their house (in case they are there, but don't hear the door), and then, 2) I call my answer machine to see if there is word from them there.  If no, and they afterwards call and explain that they had a (true) emergency and didn't have my number with them, OK.  If they just forgot, I tell them that they will have to pay for half of a service call for the missed appointment without prior notice when I do service their piano next.  Otherwise, they need to find another date to the prom.  <BR><BR>In concert with this no show policy is a rather liberal cancellation policy: As long as they let me know that they will not be able to keep the appointment, no love is lost.  The stated advance warning is 24 hours, but in practice I will accept them actually reaching me any time before the scheduled service.  It comes down to a matter of consideration, and as Ed has pointed out, thinning the heard of undesirables is a good thing in terms of re-ordering your universe for the better.<BR><BR>Alan Eder<BR></FONT></DIV> <DIV><BR></DIV> <DIV><BR></DIV>-----Original Message-----<BR>From: A440A@aol.com<BR>To: pianotech@ptg.org<BR>Sent: Fri, 1 Aug 2008 3:25 am<BR>Subject: Re: No- shows..... again<BR><BR> <DIV id=AOLMsgPart_0_a70f7990-e3fa-4802-991c-aaf3c92c97f1 style="FONT-SIZE: 12px; MARGIN: 0px; COLOR: rgb(0,0,0); FONT-FAMILY: Tahoma,Verdana,Arial,Sans-Serif; BACKGROUND-COLOR: rgb(255,255,255)"><PRE style="FONT-SIZE: 9pt"><TT><BR> << How do you deal with a no show appointment? Do you bill them? Bill half? <BR> Not <BR> at all? Any other way to deal wit them? >><BR> <BR> Greetings, <BR> </TT><FONT face="Arial, Helvetica, sans-serif"><BR> </FONT><TT>SNIP<BR> <BR> Our day by day decisions determine what our life is like, and gradually, <BR> over the years, our clientele develops around our own personality. They aren't <BR> really "them", but, rather, "They are us", so we are responsible for what <BR> kind of a career we have. We, in some way, choose our customers, and If taking <BR> <BR> care of ourselves means that we lose the occasional inconsiderate customer, <BR> is that a big loss or simply cleaning up our customer base to better suit our <BR> vocation? <BR> Regards, <BR> Ed Foote RPT <BR> <A href="http://www.uk-piano.org/edfoote/index.html" target=_blank>http://www.uk-piano.org/edfoote/index.html</A><BR> <A href="http://www.uk-piano.org/edfoote/well_tempered_piano.html" target=_blank>www.uk-piano.org/edfoote/well_tempered_piano.html</A><BR> <BR><BR><BR>**************<BR>Get fantasy football with free live scoring. <BR> Sign up for FanHouse Fantasy Football today.<BR> <BR> (<A href="http://www.fanhouse.com/fantasyaffair?ncid=aolspr00050000000020%29%3C/HTML" target=_blank>http://www.fanhouse.com/fantasyaffair?ncid=aolspr00050000000020)</HTML</A>><BR> </TT></PRE></DIV> <DIV class=aol_ad_footer id=u8CAC1EA873D1E22-C4C-32EA><FONT style="FONT: 10pt ARIAL, SAN-SERIF; COLOR: black"> <HR style="MARGIN-TOP: 10px"> The Famous, the Infamous, the Lame - in your browser. <A title=http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014 href="http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014" target=_blank>Get the TMZ Toolbar Now</A>!</FONT> </DIV></BLOCKQUOTE></BODY></HTML>