<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40"> <head> <meta http-equiv=Content-Type content="text/html; charset=us-ascii"> <meta name=Generator content="Microsoft Word 11 (filtered medium)"> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PostalCode"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="State"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"/>  <style>  </style> </head> <body lang=EN-US link=blue vlink=blue> <div class=Section1> I had a no show a couple of weeks ago, a fairly long time customer in a small nearby town. Her door was open so I went in, tuned the piano and left an invoice. Always check the door. If it is open and it is a repeat customer who knows me I always go ahead and go in to tune it. <o:p></o:p> <o:p> </o:p> Turns out this lady had been taken to the hospital the morning before. She was out in a couple of days and sent me a check with a note of thanks that I went ahead and tuned her piano. <o:p></o:p> <o:p> </o:p> <div> Dean<o:p></o:p> <u1:PERSONNAME u2:st="on">Dean May</u1:PERSONNAME>             cell 812.239.3359 <o:p></o:p> PianoRebuilders.com   812.235.5272 <o:p></o:p> <u1:PLACE u2:st="on"><u1:CITY u2:st="on"><st1:place w:st="on"><st1:City w:st="on"><u3:place u4:st="on"><u3:City u4:st="on">Terre Haute</st1:City></u3:place></u1:CITY></u3:City> <u1:STATE u2:st="on"><st1:State u5:st="on"><st1:State w:st="on">IN</st1:State></u1:STATE></st1:State>  <u1:POSTALCODE u2:st="on"><st1:PostalCode u6:st="on"><st1:PostalCode w:st="on">47802</st1:PostalCode></u1:POSTALCODE></st1:PostalCode></st1:place></u1:PLACE><o:p></o:p> </div> <o:p> </o:p> <div> <div class=MsoNormal align=center style='text-align:center'> <hr size=2 width="100%" align=center tabindex=-1> </div> From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of reggaepass@aol.com Sent: Friday, August 01, 2008 8:38 AM To: pianotech@ptg.org Subject: Re: No- shows..... again<o:p></o:p> </div> <o:p> </o:p> <div> Here, here Ed. When someone stands me up, I leave a note stating that I was there at the appointed time I had on my calendar, waited fifteen minutes, and then left.  (After all, it is possible that I wrote is down wrong.)  While I'm waiting, I call 1) their house (in case they are there, but don't hear the door), and then, 2) I call my answer machine to see if there is word from them there.  If no, and they afterwards call and explain that they had a (true) emergency and didn't have my number with them, OK.  If they just forgot, I tell them that they will have to pay for half of a service call for the missed appointment without prior notice when I do service their piano next.  Otherwise, they need to find another date to the prom.  In concert with this no show policy is a rather liberal cancellation policy: As long as they let me know that they will not be able to keep the appointment, no love is lost.  The stated advance warning is 24 hours, but in practice I will accept them actually reaching me any time before the scheduled service.  It comes down to a matter of consideration, and as Ed has pointed out, thinning the heard of undesirables is a good thing in terms of re-ordering your universe for the better. Alan Eder<o:p></o:p> </div> <div> <o:p> </o:p> </div> <div> <o:p> </o:p> </div> -----Original Message----- From: A440A@aol.com To: pianotech@ptg.org Sent: Fri, 1 Aug 2008 3:25 am Subject: Re: No- shows..... again<o:p></o:p> <div id="AOLMsgPart_0_a70f7990-e3fa-4802-991c-aaf3c92c97f1"><pre style='background:white'> <tt><o:p></o:p></tt></pre><pre style='background:white'><tt><< How do you deal with a no show appointment? Do you bill them? Bill half? </tt> <tt><o:p></o:p></tt></pre><pre style='background:white'><tt>Not </tt> <tt><o:p></o:p></tt></pre><pre style='background:white'><tt>at all? Any other way to deal wit them? >></tt> <tt><o:p></o:p></tt></pre><pre style='background:white'> <tt><o:p></o:p></tt></pre><pre style='background:white'><tt>Greetings, </tt> <tt><o:p></o:p></tt></pre><pre style='background:white'> <o:p></o:p></pre><pre style='background:white'><tt>SNIP</tt> <tt><o:p></o:p></tt></pre><pre style='background:white'> <tt><o:p></o:p></tt></pre><pre style='background:white'><tt>   Our day by day decisions determine what our life is like, and gradually, </tt> <tt><o:p></o:p></tt></pre><pre style='background:white'><tt>over the years, our clientele develops around our own personality. They aren't </tt> <tt><o:p></o:p></tt></pre><pre style='background:white'><tt>really "them", but, rather, "They are us",  so we are responsible for what </tt> <tt><o:p></o:p></tt></pre><pre style='background:white'><tt>kind of a career we have.  We, in some way, choose our customers, and  If taking </tt> <tt><o:p></o:p></tt></pre><pre style='background:white'> <tt><o:p></o:p></tt></pre><pre style='background:white'><tt>care of ourselves means that we lose the occasional  inconsiderate customer, </tt> <tt><o:p></o:p></tt></pre><pre style='background:white'><tt>is that a big loss or simply cleaning up our customer base to better suit our </tt> <tt><o:p></o:p></tt></pre><pre style='background:white'><tt>vocation? </tt> <tt><o:p></o:p></tt></pre><pre style='background:white'><tt>Regards, </tt> <tt><o:p></o:p></tt></pre><pre style='background:white'><tt>Ed Foote RPT </tt> <tt><o:p></o:p></tt></pre><pre style='background:white'><tt><a href="http://www.uk-piano.org/edfoote/index.html" target="_blank">http://www.uk-piano.org/edfoote/index.html</a></tt> <tt><o:p></o:p></tt></pre><pre style='background:white'><tt><a href="http://www.uk-piano.org/edfoote/well_tempered_piano.html" target="_blank">www.uk-piano.org/edfoote/well_tempered_piano.html</a></tt> <tt><o:p></o:p></tt></pre><pre style='background:white'><tt>  ************** Get fantasy football with free live scoring. </tt> <tt><o:p></o:p></tt></pre><pre style='background:white'><tt>Sign up for FanHouse Fantasy Football today.       </tt> <tt><o:p></o:p></tt></pre><pre style='background:white'><tt>(<a href="http://www.fanhouse.com/fantasyaffair?ncid=aolspr00050000000020%29%3C/HTML" target="_blank">http://www.fanhouse.com/fantasyaffair?ncid=aolspr00050000000020)</HTML</a>></tt> <tt><o:p></o:p></tt></pre></div>  <div id=u8CAC1EA873D1E22-C4C-32EA> <div class=MsoNormal align=center style='margin-top:7.9pt;text-align:center'> <hr size=2 width="100%" align=center> </div> The Famous, the Infamous, the Lame - in your browser. <a href="http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014" target="_blank" title="http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014">Get the TMZ Toolbar Now</a>! <o:p></o:p> </div> </div> </body> </html>