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<DIV><FONT face=Arial size=2>And another thing, Tom, digressing ever so
slightly. Why is it that 'rich folk' want me to leave a bill, and 'poor folk'
pay me in cash? Happens over and over, oh well. </FONT></DIV>
<DIV><FONT face=Arial size=2>Fenton</FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=fmurray@cruzio.com href="mailto:fmurray@cruzio.com">Fenton Murray</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=tcole@cruzio.com
href="mailto:tcole@cruzio.com">tcole@cruzio.com</A> ; <A
title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech List</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, August 01, 2008 3:07
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: No- shows..... again</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2><FONT size=3>Another thing I learned, then and
since is that either crazy people live in the mountains or living in the
mountains makes you crazy.<BR><BR>Tom Cole</FONT><BR>Causeral, corollary,
or coincidental I agree, Tom. Anyway, I miss whatever it was when I moved back
to California from Colorado 30 years ago.</FONT></DIV>
<DIV><FONT face=Arial size=2>Fenton</FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=tcole@cruzio.com href="mailto:tcole@cruzio.com">Thomas Cole</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, August 01, 2008 10:19
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: No- shows..... again</DIV>
<DIV><BR></DIV><FONT face=Arial>I had a similar long trip into the mountains
to find that the owner was not at home. I found the front door unlocked and
since the piano was just inside the door and I had tuned for the woman a
couple of times before, I decided to save the appointment and do the
tuning.<BR><BR>Arriving home that evening, I got a call from a very irate
woman who was extremely upset that I had entered her house while she was
gone (forgotten about the tuning date) and now "The Whole World" knows that
she doesn't lock her front door and I let her go on venting hoping that she
wears herself out screaming at me instead of </FONT><FONT face=Arial>doing
</FONT><FONT face=Arial>something else.<BR><BR>The only thing that would
settle the argument was that I accepted half of my fee. So I took it that
entering a house without previous arrangement is probably not a good policy
and have refrained from doing so ever since.<BR><BR>Another thing I learned,
then and since is that either crazy people live in the mountains or living
in the mountains makes you crazy.<BR><BR>Tom Cole<BR></FONT><BR>Dean May
wrote:
<BLOCKQUOTE cite=mid01d901c8f3ed$1699b530$6600a8c0@athlonx2 type="cite">
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<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I had a no show a
couple of weeks ago, a fairly long time customer in a small nearby town.
Her door was open so I went in, tuned the piano and left an invoice.
Always check the door. If it is open and it is a repeat customer who knows
me I always go ahead and go in to tune it. <O:P></O:P></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><O:P></O:P></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Turns out this
lady had been taken to the hospital the morning before. She was out in a
couple of days and sent me a check with a note of thanks that I went ahead
and tuned her piano. <O:P></O:P></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><O:P></O:P></SPAN></FONT></P>
<DIV>
<P class=MsoAutoSig><B><FONT face="Bradley Hand ITC" color=navy
size=6><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 22pt; COLOR: navy; FONT-FAMILY: 'Bradley Hand ITC'">Dean</SPAN></FONT></B><FONT
color=navy><SPAN style="COLOR: navy"><O:P></O:P></SPAN></FONT></P>
<P class=MsoAutoSig style="MARGIN: 0in 0in 0pt"><U1:PERSONNAME
u2:st="on"><FONT face="Times New Roman" color=navy size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: navy">Dean
May</SPAN></FONT></U1:PERSONNAME><FONT face="Times New Roman" color=navy
size=3>
cell 812.239.3359 <O:P></O:P></FONT></P>
<P class=MsoAutoSig style="MARGIN: 0in 0in 0pt"><FONT
face="Times New Roman" color=navy size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: navy">PianoRebuilders.com
812.235.5272 <O:P></O:P></SPAN></FONT></P>
<P class=MsoAutoSig style="MARGIN: 0in 0in 0pt"><U1:PLACE
u2:st="on"><U1:CITY u2:st="on"><ST1:PLACE w:st="on"><ST1:CITY
w:st="on"><FONT face="Times New Roman" color=navy size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: navy"><U3:PLACE u4:st="on"><U3:CITY
u4:st="on">Terre Haute</U3:CITY></U3:PLACE></SPAN></FONT></ST1:CITY><FONT
color=navy><SPAN
style="COLOR: navy"></SPAN></FONT></ST1:PLACE></U1:CITY></U1:PLACE> <FONT
color=navy><U1:STATE u2:st="on"><ST1:STATE u5:st="on"><ST1:STATE
w:st="on">IN</ST1:STATE></ST1:STATE></U1:STATE> <U1:POSTALCODE
u2:st="on"><ST1:POSTALCODE u6:st="on"><ST1:POSTALCODE
w:st="on">47802</ST1:POSTALCODE></ST1:POSTALCODE></U1:POSTALCODE></FONT><FONT
color=navy><SPAN style="COLOR: navy"><O:P></O:P></SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><O:P></O:P></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> <A
class=moz-txt-link-abbreviated
href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</A> [<A
class=moz-txt-link-freetext
href="mailto:pianotech-bounces@ptg.org">mailto:pianotech-bounces@ptg.org</A>]
<B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B><A
class=moz-txt-link-abbreviated
href="mailto:reggaepass@aol.com">reggaepass@aol.com</A><BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Friday, August 01, 2008 8:38
AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> <A
class=moz-txt-link-abbreviated
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A><BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: No- shows.....
again</SPAN></FONT><O:P></O:P></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><O:P></O:P></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><FONT face=Arial size=3><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: Arial">Here, here Ed.<BR><BR>When
someone stands me up, I leave a note stating that I was there at the
appointed time I had on my calendar, waited fifteen minutes, and then
left. (After all, it is possible that I wrote is down wrong.)
While I'm waiting, I call 1) their house (in case they are there, but
don't hear the door), and then, 2) I call my answer machine to see if
there is word from them there. If no, and they afterwards call and
explain that they had a (true) emergency and didn't have my number with
them, OK. If they just forgot, I tell them that they will have to
pay for half of a service call for the missed appointment without prior
notice when I do service their piano next. Otherwise, they need to
find another date to the prom. <BR><BR>In concert with this no show
policy is a rather liberal cancellation policy: As long as they let me
know that they will not be able to keep the appointment, no love is
lost. The stated advance warning is 24 hours, but in practice I will
accept them actually reaching me any time before the scheduled
service. It comes down to a matter of consideration, and as Ed has
pointed out, thinning the heard of undesirables is a good thing in terms
of re-ordering your universe for the better.<BR><BR>Alan
Eder</SPAN></FONT><O:P></O:P></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><O:P></O:P></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><O:P></O:P></SPAN></FONT></P></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">-----Original
Message-----<BR>From: <A class=moz-txt-link-abbreviated
href="mailto:A440A@aol.com">A440A@aol.com</A><BR>To: <A
class=moz-txt-link-abbreviated
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A><BR>Sent: Fri, 1 Aug
2008 3:25 am<BR>Subject: Re: No- shows.....
again<O:P></O:P></SPAN></FONT></P>
<DIV id=AOLMsgPart_0_a70f7990-e3fa-4802-991c-aaf3c92c97f1><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><TT><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black"><< How do you deal with a no show appointment? Do you bill them? Bill half? </SPAN></FONT></TT><FONT color=black><SPAN style="COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><TT><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black">Not </SPAN></FONT></TT><FONT color=black><SPAN style="COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><TT><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black">at all? Any other way to deal wit them? >></SPAN></FONT></TT><FONT color=black><SPAN style="COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><TT><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black">Greetings, </SPAN></FONT></TT><FONT color=black><SPAN style="COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><FONT face=Arial color=black size=1><SPAN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Arial">
<O:P></O:P></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><TT><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black">SNIP</SPAN></FONT></TT><FONT color=black><SPAN style="COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><TT><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black"> Our day by day decisions determine what our life is like, and gradually, </SPAN></FONT></TT><FONT color=black><SPAN style="COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><TT><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black">over the years, our clientele develops around our own personality. They aren't </SPAN></FONT></TT><FONT color=black><SPAN style="COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><TT><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black">really "them", but, rather, "They are us", so we are responsible for what </SPAN></FONT></TT><FONT color=black><SPAN style="COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><TT><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black">kind of a career we have. We, in some way, choose our customers, and If taking </SPAN></FONT></TT><FONT color=black><SPAN style="COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><TT><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black">care of ourselves means that we lose the occasional inconsiderate customer, </SPAN></FONT></TT><FONT color=black><SPAN style="COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><TT><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black">is that a big loss or simply cleaning up our customer base to better suit our </SPAN></FONT></TT><FONT color=black><SPAN style="COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><TT><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black">vocation? </SPAN></FONT></TT><FONT color=black><SPAN style="COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><TT><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black">Regards, </SPAN></FONT></TT><FONT color=black><SPAN style="COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><TT><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black">Ed Foote RPT </SPAN></FONT></TT><FONT color=black><SPAN style="COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><TT><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black"><A href="http://www.uk-piano.org/edfoote/index.html" target=_blank>http://www.uk-piano.org/edfoote/index.html</A></SPAN></FONT></TT><FONT color=black><SPAN style="COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><TT><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black"><A href="http://www.uk-piano.org/edfoote/well_tempered_piano.html" target=_blank>www.uk-piano.org/edfoote/well_tempered_piano.html</A></SPAN></FONT></TT><FONT color=black><SPAN style="COLOR: black">
<TT><FONT face="Courier New"><O:P></O:P></FONT></TT></SPAN></FONT></PRE><PRE style="BACKGROUND: white 0% 50%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><TT><FONT face="Courier New" color=black size=2><SPAN style="FONT-SIZE: 10pt; COLOR: black"> <BR><BR><BR>**************<BR>Get fantasy football with free live scoring. </SPAN></FONT></TT><FONT color=black><SPAN style="COLOR: black">
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