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<p class=MsoNormal><span style='color:#1F497D'>Tom:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I’ve had customers tell me where
the key would be and I should just go in. I’ve never particularly liked doing
that but I’ve done it enough times. I even had one first time customer leave
a note taped on the door with the key and a signed blank check in the envelope
telling me to just go in and tune. She must have gotten my name from someone
who really trusted me or she was just naïve. I’ve never gone in an empty house
without being specifically told to do so. I don’t think I’d like jail.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>dp<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='color:#1F497D'>David M. Porritt, RPT<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><a href="dporritt@smu.edu"><span
style='color:blue'>dporritt@smu.edu</span></a><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> pianotech-bounces@ptg.org
[mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>Thomas Cole<br>
<b>Sent:</b> Friday, August 01, 2008 12:19 PM<br>
<b>To:</b> Pianotech List<br>
<b>Subject:</b> Re: No- shows..... again<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>I had a
similar long trip into the mountains to find that the owner was not at home. I
found the front door unlocked and since the piano was just inside the door and
I had tuned for the woman a couple of times before, I decided to save the
appointment and do the tuning.<br>
<br>
Arriving home that evening, I got a call from a very irate woman who was
extremely upset that I had entered her house while she was gone (forgotten
about the tuning date) and now "The Whole World" knows that she
doesn't lock her front door and I let her go on venting hoping that she wears
herself out screaming at me instead of doing something else.<br>
<br>
The only thing that would settle the argument was that I accepted half of my
fee. So I took it that entering a house without previous arrangement is
probably not a good policy and have refrained from doing so ever since.<br>
<br>
Another thing I learned, then and since is that either crazy people live in the
mountains or living in the mountains makes you crazy.<br>
<br>
Tom Cole<br>
</span><br>
Dean May wrote: <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>I had a no show a couple of weeks ago, a fairly long time customer
in a small nearby town. Her door was open so I went in, tuned the piano and
left an invoice. Always check the door. If it is open and it is a repeat
customer who knows me I always go ahead and go in to tune it. </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Turns out this lady had been taken to the hospital the morning
before. She was out in a couple of days and sent me a check with a note of
thanks that I went ahead and tuned her piano. </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'> </span><o:p></o:p></p>
<div>
<p class=MsoAutoSig><b><span style='font-size:22.0pt;font-family:"Bradley Hand ITC";
color:navy'>Dean</span></b><o:p></o:p></p>
<p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><span
style='color:navy'>Dean May
cell 812.239.3359 </span><o:p></o:p></p>
<p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><span
style='color:navy'>PianoRebuilders.com 812.235.5272 </span><o:p></o:p></p>
<p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><span
style='color:navy'>Terre Haute</span> <span style='color:navy'>IN 47802</span><o:p></o:p></p>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'> </span><o:p></o:p></p>
<div>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a
href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [<a
href="mailto:pianotech-bounces@ptg.org">mailto:pianotech-bounces@ptg.org</a>] <b>On
Behalf Of </b><a href="mailto:reggaepass@aol.com">reggaepass@aol.com</a><br>
<b>Sent:</b> Friday, August 01, 2008 8:38 AM<br>
<b>To:</b> <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a><br>
<b>Subject:</b> Re: No- shows..... again</span><o:p></o:p></p>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<div>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>Here, here
Ed.<br>
<br>
When someone stands me up, I leave a note stating that I was there at the
appointed time I had on my calendar, waited fifteen minutes, and then
left. (After all, it is possible that I wrote is down wrong.) While
I'm waiting, I call 1) their house (in case they are there, but don't hear the
door), and then, 2) I call my answer machine to see if there is word from them
there. If no, and they afterwards call and explain that they had a (true)
emergency and didn't have my number with them, OK. If they just forgot, I
tell them that they will have to pay for half of a service call for the missed
appointment without prior notice when I do service their piano next.
Otherwise, they need to find another date to the prom. <br>
<br>
In concert with this no show policy is a rather liberal cancellation policy: As
long as they let me know that they will not be able to keep the appointment, no
love is lost. The stated advance warning is 24 hours, but in practice I
will accept them actually reaching me any time before the scheduled service.
It comes down to a matter of consideration, and as Ed has pointed out, thinning
the heard of undesirables is a good thing in terms of re-ordering your universe
for the better.<br>
<br>
Alan Eder</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'>-----Original Message-----<br>
From: <a href="mailto:A440A@aol.com">A440A@aol.com</a><br>
To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a><br>
Sent: Fri, 1 Aug 2008 3:25 am<br>
Subject: Re: No- shows..... again<o:p></o:p></p>
<div id="AOLMsgPart_0_a70f7990-e3fa-4802-991c-aaf3c92c97f1"><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white;-moz-background-clip: initial;-moz-background-origin: initial;
-moz-background-inline-policy: initial;background-attachment:scroll;background-position-x:
0%;background-position-y:50%'><tt><< How do you deal with a no show appointment? Do you bill them? Bill half? </tt><o:p></o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white;
-moz-background-clip: initial;-moz-background-origin: initial;-moz-background-inline-policy: initial;
background-attachment:scroll;background-position-x:0%;background-position-y:
50%'><tt>Not </tt><o:p></o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white;-moz-background-clip: initial;-moz-background-origin: initial;
-moz-background-inline-policy: initial;background-attachment:scroll;background-position-x:
0%;background-position-y:50%'><tt>at all? Any other way to deal wit them? >></tt><o:p></o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white;
-moz-background-clip: initial;-moz-background-origin: initial;-moz-background-inline-policy: initial;
background-attachment:scroll;background-position-x:0%;background-position-y:
50%'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white;-moz-background-clip: initial;-moz-background-origin: initial;
-moz-background-inline-policy: initial;background-attachment:scroll;background-position-x:
0%;background-position-y:50%'><tt>Greetings, </tt><o:p></o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white;
-moz-background-clip: initial;-moz-background-origin: initial;-moz-background-inline-policy: initial;
background-attachment:scroll;background-position-x:0%;background-position-y:
50%'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></pre><pre
style='background:white'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></pre><pre
style='background:white'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></pre><pre
style='background:white'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></pre><pre
style='background:white;-moz-background-clip: initial;-moz-background-origin: initial;
-moz-background-inline-policy: initial;background-attachment:scroll;background-position-x:
0%;background-position-y:50%'><tt>SNIP</tt><o:p></o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white;
-moz-background-clip: initial;-moz-background-origin: initial;-moz-background-inline-policy: initial;
background-attachment:scroll;background-position-x:0%;background-position-y:
50%'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white;-moz-background-clip: initial;-moz-background-origin: initial;
-moz-background-inline-policy: initial;background-attachment:scroll;background-position-x:
0%;background-position-y:50%'><tt> Our day by day decisions determine what our life is like, and gradually, </tt><o:p></o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white;
-moz-background-clip: initial;-moz-background-origin: initial;-moz-background-inline-policy: initial;
background-attachment:scroll;background-position-x:0%;background-position-y:
50%'><tt>over the years, our clientele develops around our own personality. They aren't </tt><o:p></o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white;
-moz-background-clip: initial;-moz-background-origin: initial;-moz-background-inline-policy: initial;
background-attachment:scroll;background-position-x:0%;background-position-y:
50%'><tt>really "them", but, rather, "They are us", so we are responsible for what </tt><o:p></o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white;
-moz-background-clip: initial;-moz-background-origin: initial;-moz-background-inline-policy: initial;
background-attachment:scroll;background-position-x:0%;background-position-y:
50%'><tt>kind of a career we have. We, in some way, choose our customers, and If taking </tt><o:p></o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white;
-moz-background-clip: initial;-moz-background-origin: initial;-moz-background-inline-policy: initial;
background-attachment:scroll;background-position-x:0%;background-position-y:
50%'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white;-moz-background-clip: initial;-moz-background-origin: initial;
-moz-background-inline-policy: initial;background-attachment:scroll;background-position-x:
0%;background-position-y:50%'><tt>care of ourselves means that we lose the occasional inconsiderate customer, </tt><o:p></o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white;
-moz-background-clip: initial;-moz-background-origin: initial;-moz-background-inline-policy: initial;
background-attachment:scroll;background-position-x:0%;background-position-y:
50%'><tt>is that a big loss or simply cleaning up our customer base to better suit our </tt><o:p></o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white;
-moz-background-clip: initial;-moz-background-origin: initial;-moz-background-inline-policy: initial;
background-attachment:scroll;background-position-x:0%;background-position-y:
50%'><tt>vocation? </tt><o:p></o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white;-moz-background-clip: initial;-moz-background-origin: initial;
-moz-background-inline-policy: initial;background-attachment:scroll;background-position-x:
0%;background-position-y:50%'><tt>Regards, </tt><o:p></o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white;
-moz-background-clip: initial;-moz-background-origin: initial;-moz-background-inline-policy: initial;
background-attachment:scroll;background-position-x:0%;background-position-y:
50%'><tt>Ed Foote RPT </tt><o:p></o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white;-moz-background-clip: initial;-moz-background-origin: initial;
-moz-background-inline-policy: initial;background-attachment:scroll;background-position-x:
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style='background:white'><o:p> </o:p></pre><pre style='background:white'><o:p> </o:p></pre><pre
style='background:white'><o:p> </o:p></pre><pre style='background:white;
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