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<DIV><FONT face=Arial size=2>Did I say that? Probably. Regardless of the piano,
that's not out of line to make it like new. The only problem I can see is if
they say yes. It happens, I'm going to have to re-think this. Actually, I use
that line all the time when the question is, "about how much would it cost to
restore my piano?", even if they do say yes, nothing has been written up and
there is still plenty of time for reasoning. This is not necessarily under the
heading of 'undesired business' but rather 'the cold hard truth'.</FONT></DIV>
<DIV><FONT face=Arial size=2>Fenton</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=tcole@cruzio.com href="mailto:tcole@cruzio.com">Thomas Cole</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, August 02, 2008 10:47
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: undesired business</DIV>
<DIV><BR></DIV><FONT face=Arial>Hey, Fenton, I like the one you told me where
you just quote them $35K and let them decide.<BR>Tom<BR></FONT><BR>Fenton
Murray wrote:
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<DIV><FONT face=Arial size=2>"I don't want to waste my time, or your money."
is one I've used allot.</FONT></DIV>
<DIV><FONT face=Arial size=2>Fenton</FONT></DIV>
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<DIV
style="FONT: 10pt arial; font-size-adjust: none; font-stretch: ">-----
Original Message ----- </DIV>
<DIV
style="BACKGROUND: rgb(228,228,228) 0% 50%; FONT: 10pt arial; font-size-adjust: none; font-stretch: ; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial"><B>From:</B>
<A title=dnereson@4dv.net href="mailto:dnereson@4dv.net">David Nereson</A>
</DIV>
<DIV
style="FONT: 10pt arial; font-size-adjust: none; font-stretch: "><B>To:</B>
<A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech
List</A> </DIV>
<DIV
style="FONT: 10pt arial; font-size-adjust: none; font-stretch: "><B>Sent:</B>
Saturday, August 02, 2008 1:59 AM</DIV>
<DIV
style="FONT: 10pt arial; font-size-adjust: none; font-stretch: "><B>Subject:</B>
undesired business</DIV>
<DIV><BR></DIV>
<DIV><FONT face="Arial Narrow">What words are used to tell a
customer you hate their piano and don't want to work on it
anymore?</FONT></DIV>
<DIV><FONT face="Arial Narrow"> --David Nereson,
RPT</FONT></DIV></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>