<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16674" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2><FONT face="Times New Roman" size=3>>I don't understand how you can "hate" a piano. It's an inanimate object without feelings or emotions. What has it >done to you? </FONT></FONT></DIV> <DIV><FONT face=Arial size=2><FONT face="Times New Roman" size=3>Oh, Wim, you don't know the pianos I've seen. I not only hate the piano, but it's parents, grandparents, and even future generations not yet born.</FONT></FONT></DIV> <DIV><FONT face=Arial size=2><FONT face="Times New Roman" size=3>Fenton</FONT><BR></DIV></FONT> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=wimblees@aol.com href="mailto:wimblees@aol.com">Willem Blees</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=dnereson@4dv.net href="mailto:dnereson@4dv.net">dnereson@4dv.net</A> ; <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, August 02, 2008 11:11 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: undesired business</DIV> <DIV><BR></DIV><WBR>I don't understand how you can "hate" a piano. It's an inanimate object without feelings or emotions. What has it done to you? <BR>Now, if the piano is beyond repair, and just not worth working on. I gently tell the customer that the life span of a piano is 75 - 100 years, after which it it not worth it to repair any more. I then tell them "I am authorized to give the piano last rites."    <BR><BR>If it's the customer you "hate", I would just tell them I prefer not to work for you anymore. <BR><BR><BR> <DIV style="CLEAR: both">Willem (Wim) Blees, RPT<BR>Piano Tuner/Technician<BR>Honolulu, HI<BR>808-349-2943<BR>www.bleespiano.com<BR>Author of <BR>The Business of Piano Tuning<BR>available from Potter Press<BR>www.pianotuning.com</DIV><BR><BR>-----Original Message-----<BR>From: David Nereson <dnereson@4dv.net><BR>To: Pianotech List <pianotech@ptg.org><BR>Sent: Fri, 1 Aug 2008 10:59 pm<BR>Subject: undesired business<BR><BR> <DIV id=AOLMsgPart_2_32c7ac16-2ae2-4cf8-9234-e2a67cc4fb1f> <DIV><FONT face="Arial Narrow">What words are used to tell a customer you hate their piano and don't want to work on it anymore?</FONT></DIV> <DIV><FONT face="Arial Narrow">    --David Nereson, RPT</FONT></DIV></DIV> <DIV class=aol_ad_footer id=u8CAC2E24296F10C-14F0-E6E><FONT style="FONT: 10pt ARIAL, SAN-SERIF; COLOR: black"> <HR style="MARGIN-TOP: 10px"> It's time to go back to school! Get the latest trends and gadgets that make the grade on <A title=http://shopping.aol.com/back-to-school?ncid=aolins00050000000007 href="http://shopping.aol.com/back-to-school?ncid=aolins00050000000007" target=_blank>AOL Shopping</A>.</FONT> </DIV></BLOCKQUOTE></BODY></HTML>