<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16674" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face="Arial Narrow">What words are used to tell a customer you hate their piano and don't want to work on it anymore?</FONT></DIV> <DIV><FONT face="Arial Narrow">    --David Nereson, RPT</FONT></DIV></BODY></HTML>