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<DIV><FONT face=Arial size=2>I agree here with Ed, I don't want someone's money
unless I want to do business with them. At 2 or 3 or 4 no shows a year, it's
just not an issue.</FONT></DIV>
<DIV><FONT face=Arial size=2>Fenton</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=piannaman@aol.com
href="mailto:piannaman@aol.com">piannaman@aol.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, August 02, 2008 10:00
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: No- shows..... again</DIV>
<DIV><BR></DIV>
<DIV>I have a stated policy of billing no-shows "$50.00 or a really good
excuse." I'd feel really badly for billing someone that was in an
operating room.<BR><BR><FONT face="Arial, Helvetica, sans-serif">I have never
tried to collect for a no-show. My reasoning? Anybody that I
really would want to bill for it--people who willingly blew me off, for
instance--wouldn't pay anyway. The people who would pay and who have
actually offered to pay in the past are good clients, and I wouldn't feel
right about charging them for it. I'd rather keep the client than make
the $50.00.<BR><BR>Ed F., you are so right about how our business is fashioned
around our own personalities. <BR><BR>It's necessary to think and act
"long-term" if we want to stay in business.<BR></FONT></DIV>
<DIV><BR></DIV>
<DIV id=sig2363 style="CLEAR: both"><FONT size=+0>Dave Stahl, RPT<BR>Dave
Stahl Piano
Service<BR>dstahlpiano@sbcglobal.net<BR>dstahlpiano.net</FONT></DIV>
<DIV><BR></DIV>
<DIV><BR></DIV>-----Original Message-----<BR>From: Willem Blees
<wimblees@aol.com><BR>To: joey@onkeypiano.com;
pianotech@ptg.org<BR>Sent: Fri, 1 Aug 2008 9:13 pm<BR>Subject: Re: No-
shows..... again<BR><BR>
<DIV id=AOLMsgPart_2_c7448424-634c-4598-b7a9-2bd108452639><WBR>Once I tried to
reason with a customer to pay me for a missed appointment. I asked her how she
would like it if she showed up for work one day, and after working for 3
hours, her boss told her to go home, and not get paid for the day.
She20said she didn't like that, but she didn't understand how that applied to
me. <BR><BR>My wife teaches piano lessons. She has students, and/or their
parents, call at the last minute to cancel a lesson, and don't want to
pay for it. They don't seem to understand that it is lost income that can
never be repaid. <BR><BR>If doctors can do it, why can't we? Maybe we're too
"soft" on our customers. But then some of us need all the income we can get,
even it it costs us a no-show once in a while<BR><BR>
<DIV style="CLEAR: both">Wim<BR><BR>-----Original Message-----<BR>From: Joey
Recker <<A
href="mailto:tech@onkeypiano.com">tech@onkeypiano.com</A>><BR>To:
'Pianotech List' <<A
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A>><BR>Sent: Fri, 1 Aug
2008 12:32 pm<BR>Subject: RE: No- shows..... again<BR><BR></DIV>
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<DIV class=Section1>
<DIV class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I leave a bill for my
minimum “trip charge”. This re sults one of the
following:</SPAN></FONT></DIV>
<DIV class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </DIV>
<OL style="MARGIN-TOP: 0in" type=1>
<LI class=MsoNormal style="COLOR: navy"><FONT face=Arial color=navy
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">They call with
great apology and re-schedule and pay the additional fee20with no
complaints.</SPAN></FONT>
<LI class=MsoNormal style="COLOR: navy"><FONT face=Arial color=navy
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">They call to tell
me of an emergency or something beyond their control. At that point I
decide whether or not to charge the “trip charge” based on my previous
experience with the customer. Many times I’ll forgive it if the
appointment is close by. </SPAN></FONT>
<LI class=MsoNormal style="COLOR: navy"><FONT face=Arial color=navy
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Only once has a
customer refused to pay and complained. Amazingly she still wanted her
piano tuned! But said that she didn’t do business “that way”. Meaning
she would re-schedule but would not pay the trip charge. I refused to
re-schedule until the charge was paid in full. To date she has never
paid and she is on my short list of customers I refuse to tune for. As
a matter of fact; a good friend of mine is an appliance repairman and I
found out later that she was already on his list of customers he would not
work for. </SPAN></FONT></LI></OL>
<DIV class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </DIV>
<DIV class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Doesn’t happen often,
but it works for me.</SPAN></FONT></DIV>
<DIV class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </DIV>
<DIV>
<DIV class=MsoNormal style="MARGIN-LEFT: 0.5in; TEXT-ALIGN: center"
align=center><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">
<HR align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<DIV class=MsoNormal style="MARGIN-LEFT: 0.5in"><B><FONT face=Tahoma
size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> <A
href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</A> [<A
href="mailto:pianotech-bounces@ptg.org?">mailto:pianotech-bounces@ptg.org</A>]
<B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B><A
href="mailto:VOCE88@aol.com">VOCE88@aol.com</A><BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Friday, August 01, 2008 12:15
AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> <A
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A><BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> No- shows.....
again</SPAN></FONT></ div> </DIV>
<DIV class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"></SPAN></FONT> </DIV>
<DIV>
<DIV class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Just curious
List,</SPAN></FONT></DIV></DIV>
<DIV>
<DIV class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </DIV></DIV>
<DIV>
<DIV class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </DIV></DIV>
<DIV>
<DIV class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">How do you deal with a no show
appointment? Do you bill them? Bill half? Not at all? Any other way to deal
wit them?</SPAN></FONT></DIV></DIV>
<DIV>
<DIV class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </DIV></DIV>
<DIV>
<DIV class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">TIA</SPAN></FONT><FONT face=Arial
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">,</SPAN></FONT></DIV></DIV>
<DIV>
<DIV class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT></ div> </DIV>
<DIV>
<DIV class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Rich</SPAN></FONT><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
Galassini</SPAN></FONT><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT></DIV></DIV>
<DIV>
<DIV class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Cunningham Piano
Company</SPAN></FONT></DIV></DIV>
<DIV class=MsoNormal
style="MARGIN-BOTTOM: 12pt; MARGIN-LEFT: 0.5in; MARGIN-RIGHT: 0in"><FONT
face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><BR><BR></SPAN></FONT></DIV>
<DIV>
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align=center><FONT face=Arial color=black size=2><SPAN
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<HR align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
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