<WBR>I don't understand how you can "hate" a piano. It's an inanimate object without feelings or emotions. What has it done to you? <br> Now, if the piano is beyond repair, and just not worth working on. I gently tell the customer that the life span of a piano is 75 - 100 years, after which it it not worth it to repair any more. I then tell them "I am authorized to give the piano last rites."    <br> <br> If it's the customer you "hate", I would just tell them I prefer not to work for you anymore. <br> <br> <br> <div style="CLEAR: both">Willem (Wim) Blees, RPT<br> Piano Tuner/Technician<br> Honolulu, HI<br> 808-349-2943<br> www.bleespiano.com<br> Author of <br> The Business of Piano Tuning<br> available from Potter Press<br> www.pianotuning.com</div> <br> <br> -----Original Message-----<br> From: David Nereson <dnereson@4dv.net><br> To: Pianotech List <pianotech@ptg.org><br> Sent: Fri, 1 Aug 2008 10:59 pm<br> Subject: undesired business<br> <br> <div id=AOLMsgPart_2_32c7ac16-2ae2-4cf8-9234-e2a67cc4fb1f> <div><FONT face="Arial Narrow">What words are used to tell a customer you hate their piano and don't want to work on it anymore?</FONT></div> <div><FONT face="Arial Narrow">    --David Nereson, RPT</FONT></div> </div> <div id='u8CAC2E24296F10C-14F0-E6E' class='aol_ad_footer'><FONT style="color: black; font: normal 10pt ARIAL, SAN-SERIF;"><HR style="MARGIN-TOP: 10px">It's time to go back to school! Get the latest trends and gadgets that make the grade on <A title="http://shopping.aol.com/back-to-school?ncid=aolins00050000000007" href="http://shopping.aol.com/back-to-school?ncid=aolins00050000000007" target="_blank">AOL Shopping</A>.</FONT> </div>