<div dir="ltr">While I am pessimistic about the average insurance company being overly generous toward your client, it may be worthwhile looking at the scenario from another viewpoint (kinda like discussion group in Philosophy 101).<div>
Consider it from the viewpoint of the (or a similarly situated piano owner) making a warranty claim against Kohler & Campbell/SMC a few years further out. Still well within SMC's 10 year warranty.</div><div>Tuning pin torque so low that a number of notes can't stay in tune for more than a few days. Dampers sticking, "keys" sticking, due to excessive friction. "Action plays like a truck." Technician recommends making a warranty claim. SMC's representative inquires owner as to any possible "extreme environmental conditions", and the honest owner describes the flood/super high humidity conditions. This likely voids the company's warranty responsibilities, as clearly (or vaguely) described in the fine print of the "warranty guarantee conditions."</div>
<div><br></div><div>Looking through that end of the <span class="Apple-style-span" style="color: rgb(0, 0, 255); font-family: Baskerville; font-size: 16px; line-height: 24px; ">kaleidoscope</span>, the flood has voided the owner's "replace or repair" warranty, and he/she deserves from his insurance company either monetary compensation for that loss, or (preferably) an agreement from the insurance company to keep the claim "active" through the piano's warranty period.</div>
<div>All the above is postulated hypothetically; my *assumption* is an ideal piano manufacturer will 100% behind its warranty as well as its preconditions. No horror story replies please, or at least put them in another thread.</div>
<div><br></div><div>Patrick Draine<br><br><div class="gmail_quote">On Sun, Aug 3, 2008 at 6:34 AM, Garret Traylor <span dir="ltr"><<a href="mailto:hpp@highpointpiano.com">hpp@highpointpiano.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Jim,<br>
I doubt the piano went through the experience OK; but only time will tell.</blockquote></div></div></div>