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There's a simply way to avoid no-shows-at least it works for me:<br><br><span style="font-weight: bold;">CALL THE <span style="text-decoration: underline;">NIGHT BEFORE</span> TO CONFIRM & REMIND!</span><br><br>Terry Peterson<br><br>> Date: Tue, 5 Aug 2008 16:14:18 -0700<br>> From: mark.purney@mesapiano.com<br>> To: pianotech@ptg.org<br>> Subject: Re: No- shows..... again + digressions<br>> <br>> For appointments made over a week in advance, or for longer distance <br>> appointments, I call to confirm ahead of time. This tends to prevent <br>> most no-shows from happening in the first place.<br>> <br>> In the "Services Performed" section of my invoice form, I have a line <br>> for "Failed Appointment Service Charge" for no-shows or no-access. <br>> Depending on the circumstances, I may choose not to bill the customer, <br>> but I will make sure they understand my policy is to charge a nominal <br>> fee for no-shows, so they know for next time.<br>> <br>> It costs money to drive to an appointment and back, but more <br>> importantly, we lose the opportunity to earn money during that time slot <br>> when we are stood up. Many professional services charge for no-shows, <br>> even if they don't have to travel to the customer's location. My opinion <br>> is that piano technicians deserve the same courtesy and respect.<br>> <br>> <br>> <br>> I had one rather bad experience, involving a maid that made me wait 25 <br>> minutes before letting me in to tune. It didn't get much better after <br>> that, and I felt like I was treated rather poorly throughout the whole <br>> job. I did charge for the 25 minutes at my hourly rate, and they paid <br>> the invoice without questioning it. I did not expect (or want) to deal <br>> with this client ever again, and I assumed they would not be calling me <br>> again, anyway. Oddly enough, this client recommended my services to a <br>> friend, and this friend turned out to be a wonderful client. In <br>> hindsight, I think the first client was just having a really bad day, <br>> and probably was not intending to make things so unpleasant for me - I <br>> was just in the wrong place at the wrong time.<br><br /><hr />Your PC, mobile phone, and online services work together like never before. <a href='http://clk.atdmt.com/MRT/go/108587394/direct/01/' target='_new'>See how Windows® fits your life</a></body>
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