<div dir="ltr">Folks, do some reading here <<a href="http://www.hyperacusis.net/hyperacusis/what+is+hyperacusis/default.asp">http://www.hyperacusis.net/hyperacusis/what+is+hyperacusis/default.asp</a>>. BTW, it's not just "the elderly" who can have this problem. Advising one's customer that they consider visiting an audiologist is a challenge, but should be viewed as excellent (not merely good) customer relations.<div> Patrick Draine<br><br><div class="gmail_quote">On Sat, Aug 9, 2008 at 7:34 AM, Will Truitt <span dir="ltr"><<a href="mailto:surfdog@metrocast.net">surfdog@metrocast.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"> <div bgcolor="white" lang="EN-US" link="blue" vlink="purple"> <div> <p><span style="font-size:11.0pt;color:#1F497D">Hi Ed:</span></p> <p><span style="font-size:11.0pt;color:#1F497D"> That's just the point – I can't ever get it to the place where it sounds good for her.  I've all but killed the hammers in the treble I have needled them down so much, and her response has changed little along the way.  Balancing the extremely voiced down treble with my friend Laura's observation about high frequency hypersensitivity amongst some of the elderly, along with my sessions at the piano with my customer – all very friendly, workmanlike, and non confrontational; </span></p></div></div></blockquote><div><snip> </div></div></div></div>