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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thank you, Pat. I believe Hyperacusis was the term Laura used
to describe my client. I clicked on the link and read it, and it sounds about
like what I tried to describe. It is interesting reading, so I would encourage
others to click on the link.<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Will<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pianotech-bounces@ptg.org
[mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>J Patrick Draine<br>
<b>Sent:</b> Saturday, August 09, 2008 7:36 AM<br>
<b>To:</b> Pianotech List<br>
<b>Subject:</b> Re: Customer Complaint on Tuning<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Folks, do some reading here <<a
href="http://www.hyperacusis.net/hyperacusis/what+is+hyperacusis/default.asp">http://www.hyperacusis.net/hyperacusis/what+is+hyperacusis/default.asp</a>>.
BTW, it's not just "the elderly" who can have this problem. Advising
one's customer that they consider visiting an audiologist is a challenge, but
should be viewed as excellent (not merely good) customer relations.<o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>Patrick Draine<o:p></o:p></p>
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<p class=MsoNormal>On Sat, Aug 9, 2008 at 7:34 AM, Will Truitt <<a
href="mailto:surfdog@metrocast.net">surfdog@metrocast.net</a>> wrote:<o:p></o:p></p>
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<p><span style='font-size:11.0pt;color:#1F497D'>Hi Ed:</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'> That's just the point – I
can't ever get it to the place where it sounds good for her. I've all but
killed the hammers in the treble I have needled them down so much, and her
response has changed little along the way. Balancing the extremely voiced
down treble with my friend Laura's observation about high frequency
hypersensitivity amongst some of the elderly, along with my sessions at the
piano with my customer – all very friendly, workmanlike, and non
confrontational; </span><o:p></o:p></p>
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<p class=MsoNormal><snip> <o:p></o:p></p>
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