<html> <head> <style> .hmmessage P { margin:0px; padding:0px } body.hmmessage { FONT-SIZE: 10pt; FONT-FAMILY:Tahoma } </style> </head> <body class='hmmessage'>But there is one thing that hasn't been mentioned. Lots of these older persons will take everything off the piano before you get there. After you're gone, they will put back all their parapharnelia and then the zings and rings and buzzes come back. Maybe you could ask her to leave everything on the piano before you get there next time. Ask me how I know... ;-)<BR>  <BR> Marcel<BR><BR><BR><BR><BR> <HR id=EC_stopSpelling> <BR> From: mfarrel2@tampabay.rr.com<BR>To: pianotech@ptg.org<BR>Subject: Re: Customer Complaint on Tuning<BR>Date: Sat, 9 Aug 2008 15:02:52 -0400<BR><BR><BR> <META content="Microsoft SafeHTML" name=Generator> <STYLE> </STYLE> <DIV><FONT face=Arial>The saga continues...... and builds. This one has the potential to set the standard.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Just got a call from........ guess who?</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial size=5><STRONG>Ms. X, I LIVE AT ...... YOU TUNED MY PIANO. IT SOUNDS HORRIBLE. SOMETHING MUST HAVE HAPPENED.</STRONG></FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Maybe I should have asked her, but I wonder if she remembers that we talked yesterday. I told her I'd be stopping by tomorrow early afternoon and she seemed okay with that. I hope she sleeps tonight.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Either this lady is in the wrong "home", or the plate split in two after I left from tuning it. Either one - I can't really figure out anything else.....</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Oh boy..... gulp.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Assuming I live through it, I'll file a report tomorrow afternoon.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Terry Farrell</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=mfarrel2@tampabay.rr.com href="mailto:mfarrel2@tampabay.rr.com">Farrell</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, August 08, 2008 2:24 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Customer Complaint on Tuning</DIV> <DIV><BR></DIV> <DIV><FONT face=Arial>Oh boy. I knew it, I knew it, I knew it. Should have just erased the message and not called..... </FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Lady leaves message on my answering machine: <STRONG><FONT size=5>I LIVE AT 123 MY STREET. MY PIANO NEEDS TUNING. I LIVE AT 123 MY STREET. IT SOUNDS HORRIBLE. I LIVE AT 123 MY STREET. I NEED IT TUNED TOMORROW. I LIVE AT 123 MY STREET. CALL ME.</FONT></STRONG></FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>After my ears stopped ringing, I call her..... and they started ringing again. Made appointment. Pull up in her driveway Wednesday - I could hear the TV LOUD in the driveway. 120 year old lady - very sweet - she had the big eyes and high cheekbones - could tell she must have been a knockout 95 years ago. I asked how long it had been since last tuning. She didn't answer so I asked: <FONT size=5><STRONG>HOW LONG SINCE LAST TUNING.</STRONG></FONT><FONT size=3> She said many years. Anyway, I did a 25 cent pitch raise and tuned the so-so condition 1970-ish Baldwin console.</FONT></FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>FWIW, she is a "musicologist". What is that? She also teaches piano.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>She calls me yesterday and says that some notes still don't sound right together. I didn't have the heart to ask which ones (like maybe C and C#?). So I told her I would call her Sunday early afternoon and stop by to check it out. (I have a morning appointment nearby that day.)</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>I know what it will sound like - a crappy little old Baldwin console that just had a pitch raise and a tuning. She's going to plunk away at several keys, not hear a darn thing, and ask me: "see? hear that?"</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>So what's the plan? Smile, wiggle a few tuning pins, and say: "Oh, yeah, that should sound better now...?"</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>This is my second call-back on a tuning in 10 years. The other one was a few years ago from a 115 year old lady who couldn't hear a fire engine honking it's horn if she was standing right next to it.......</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial size=5><STRONG>:-(</STRONG></FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Terry Farrell<BR>Farrell Piano</FONT></DIV> <DIV> </DIV> <DIV><FONT face=Arial><A href="http://www.farrellpiano.com/" target=_blank>www.farrellpiano.com</A><BR><A href="mailto:terry@farrellpiano.com">terry@farrellpiano.com</A></FONT></DIV></BLOCKQUOTE><br /><hr /> <a href='' target='_new'></a></body> </html>