<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML xmlns="http://www.w3.org/TR/REC-html40" xmlns:v = "urn:schemas-microsoft-com:vml" xmlns:o = "urn:schemas-microsoft-com:office:office" xmlns:w = "urn:schemas-microsoft-com:office:word" xmlns:m = "http://schemas.microsoft.com/office/2004/12/omml"><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16681" name=GENERATOR> <STYLE>@font-face { font-family: Cambria Math; } @font-face { font-family: Calibri; } @font-face { font-family: Tahoma; } @page Section1 {size: 8.5in 11.0in; margin: 1.0in 1.0in 1.0in 1.0in; } P.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman","serif" } LI.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman","serif" } DIV.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman","serif" } A:link { COLOR: blue; TEXT-DECORATION: underline; mso-style-priority: 99 } SPAN.MsoHyperlink { COLOR: blue; TEXT-DECORATION: underline; mso-style-priority: 99 } A:visited { COLOR: purple; TEXT-DECORATION: underline; mso-style-priority: 99 } SPAN.MsoHyperlinkFollowed { COLOR: purple; TEXT-DECORATION: underline; mso-style-priority: 99 } SPAN.EmailStyle17 { COLOR: #1f497d; FONT-FAMILY: "Calibri","sans-serif"; mso-style-type: personal } SPAN.EmailStyle18 { COLOR: #1f497d; FONT-FAMILY: "Calibri","sans-serif"; mso-style-type: personal-reply } .MsoChpDefault { FONT-SIZE: 10pt; mso-style-type: export-only } DIV.Section1 { page: Section1 } </STYLE> </HEAD> <BODY lang=EN-US vLink=purple link=blue bgColor=white> <DIV><FONT face=Arial size=2>Will-</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Perhaps if you take it to the point where the strings are obviously muted, she'll accept it's not a problem with the piano.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>My customer had reached a point of transposing pieces lower on the piano, but eventually there just weren't enough octaves left.</FONT></DIV> <DIV><FONT face=Arial size=2>Interestingly, she said "When I hear you play from the next room I can tell the piano is o.k."</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>A friend with hearing distortions can still play violin quite well by wearing earplugs. I find that musician's earplugs give the effect of being a few feet away when I'm tuning. Earplugs might help.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>It takes incredible communication skills. One of my friends, a piano teacher, is showing signs of hearing distortion. She says it hurts to sit by the piano during lessons, and has gradually moved her chair to the far side of the room. My suggestion she see an audiologist or at least try earplugs is so far unheeded.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Please let us know how it goes. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Ed </FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=surfdog@metrocast.net href="mailto:surfdog@metrocast.net">Will Truitt</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=ed440@mindspring.com href="mailto:ed440@mindspring.com">'Ed Sutton'</A> ; <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">'Pianotech List'</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, August 09, 2008 7:34 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> RE: Customer Complaint on Tuning</DIV> <DIV><BR></DIV> <DIV class=Section1> <P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Hi Ed:<o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P> <P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">That’s just the point – I can’t ever get it to the place where it sounds good for her.  I’ve all but killed the hammers in the treble I have needled them down so much, and her response has changed little along the way.  Balancing the extremely voiced down treble with my friend Laura’s observation about high frequency hypersensitivity amongst some of the elderly, along with my sessions at the piano with my customer – all very friendly, workmanlike, and non confrontational;  brings me to my admittedly layman’s conclusion that my customer has this condition.  Short of removing the hammers from the rail, I don’t think I can satisfy her need.  I have very developed voicing skills which I take pride in and believe I am good at.  It is not a failure of technique or lack of effort on my part.  I would very much like to meet her need if I could, but I have arrived at the conclusion that is not possible.  <o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P> <P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Whether your suggestions would moderate her sensitivities, I don’t know.<o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P> <P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Will<o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P> <DIV> <DIV style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none"> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial','sans-serif'"><A href="mailto:terry@farrellpiano.com">terry@farrellpiano.com</A></SPAN><o:p></o:p></P></DIV></DIV></DIV></BLOCKQUOTE></BODY></HTML>