<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2900.3354" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial>The saga continues...... and builds. This one has the potential to set the standard.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Just got a call from........ guess who?</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial size=5><STRONG>Ms. X, I LIVE AT ...... YOU TUNED MY PIANO. IT SOUNDS HORRIBLE. SOMETHING MUST HAVE HAPPENED.</STRONG></FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Maybe I should have asked her, but I wonder if she remembers that we talked yesterday. I told her I'd be stopping by tomorrow early afternoon and she seemed okay with that. I hope she sleeps tonight.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Either this lady is in the wrong "home", or the plate split in two after I left from tuning it. Either one - I can't really figure out anything else.....</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Oh boy..... gulp.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Assuming I live through it, I'll file a report tomorrow afternoon.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Terry Farrell</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=mfarrel2@tampabay.rr.com href="mailto:mfarrel2@tampabay.rr.com">Farrell</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, August 08, 2008 2:24 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Customer Complaint on Tuning</DIV> <DIV><BR></DIV> <DIV><FONT face=Arial>Oh boy. I knew it, I knew it, I knew it. Should have just erased the message and not called..... </FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Lady leaves message on my answering machine: <STRONG><FONT size=5>I LIVE AT 123 MY STREET. MY PIANO NEEDS TUNING. I LIVE AT 123 MY STREET. IT SOUNDS HORRIBLE. I LIVE AT 123 MY STREET. I NEED IT TUNED TOMORROW. I LIVE AT 123 MY STREET. CALL ME.</FONT></STRONG></FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>After my ears stopped ringing, I call her..... and they started ringing again. Made appointment. Pull up in her driveway Wednesday - I could hear the TV LOUD in the driveway. 120 year old lady - very sweet - she had the big eyes and high cheekbones - could tell she must have been a knockout 95 years ago. I asked how long it had been since last tuning. She didn't answer so I asked: <FONT size=5><STRONG>HOW LONG SINCE LAST TUNING.</STRONG></FONT><FONT size=3> She said many years. Anyway, I did a 25 cent pitch raise and tuned the so-so condition 1970-ish Baldwin console.</FONT></FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>FWIW, she is a "musicologist". What is that? She also teaches piano.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>She calls me yesterday and says that some notes still don't sound right together. I didn't have the heart to ask which ones (like maybe C and C#?). So I told her I would call her Sunday early afternoon and stop by to check it out. (I have a morning appointment nearby that day.)</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>I know what it will sound like - a crappy little old Baldwin console that just had a pitch raise and a tuning. She's going to plunk away at several keys, not hear a darn thing, and ask me: "see? hear that?"</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>So what's the plan? Smile, wiggle a few tuning pins, and say: "Oh, yeah, that should sound better now...?"</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>This is my second call-back on a tuning in 10 years. The other one was a few years ago from a 115 year old lady who couldn't hear a fire engine honking it's horn if she was standing right next to it.......</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial size=5><STRONG>:-(</STRONG></FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Terry Farrell<BR>Farrell Piano</FONT></DIV> <DIV> </DIV> <DIV><FONT face=Arial><A href="http://www.farrellpiano.com">www.farrellpiano.com</A><BR><A href="mailto:terry@farrellpiano.com">terry@farrellpiano.com</A></FONT></DIV></BLOCKQUOTE></BODY></HTML>