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<DIV><FONT face=Arial>Thanks for your comments Del. I am interested in how this
thing shakes out. I'm not really as stressed over it as it may appear - at this
point it is really more entertaining for me. I figure I'll give it my one
return-call shot and see if I can put a smile on her face. If not, I'm pretty
willing to call 'em as I see 'em (whether it be the piano or her) and not sweat
over it too much. This happens to me so infrequently, that I don't mind giving a
reasonable effort to try and please someone. I posted because I thought some
might enjoy the comedy of it all....</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Terry Farrell</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=fandrich@pianobuilders.com
href="mailto:fandrich@pianobuilders.com">Delwin D Fandrich</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">'Pianotech List'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, August 09, 2008 3:37
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: Customer Complaint on
Tuning</DIV>
<DIV><BR></DIV>
<DIV dir=ltr align=left><SPAN class=031123019-09082008><FONT
face="Comic Sans MS" color=#000080>At some point, Terry, you have to rely on
your own judgment and be willing to override that of Ms. X. If the piano is
well tuned then it is well tuned regardless of what Ms. X thinks. If the piano
really does sound horrible for reasons other than tuning then Ms. X needs to
be so informed. And, having lived through this experience more than once or
twice, I'll also say that if Ms. X's piano sounds horrible because Ms. X's
hearing is shot she also needs to be told about that. These are most often
no-win situations. If you try to accept responsibility for Ms. X's hearing
difficulties you will still lose. In all likelihood Ms. X already knows her
hearing is shot but she may still be resisting acceptance. But that is not
your responsibility. Your responsibility is to be sure the piano is well tuned
(that is what she hired you to do) and to be sure she understands the
condition and capability of her piano. At least to the extent that she is able
and willing to understand such.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=031123019-09082008><FONT
face="Comic Sans MS" color=#000080></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=031123019-09082008><FONT
face="Comic Sans MS" color=#000080>Del</FONT></SPAN></DIV><BR>
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<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> pianotech-bounces@ptg.org
[mailto:pianotech-bounces@ptg.org] <B>On Behalf Of
</B>Farrell<BR><B>Sent:</B> August 09, 2008 12:03 PM<BR><B>To:</B> Pianotech
List<BR><B>Subject:</B> Re: Customer Complaint on
Tuning<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><FONT face=Arial>The saga continues...... and builds. This one has the
potential to set the standard.</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Just got a call from........ guess who?</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial size=5><STRONG>Ms. X, I LIVE AT ...... YOU TUNED MY
PIANO. IT SOUNDS HORRIBLE. SOMETHING MUST HAVE
HAPPENED.</STRONG></FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Maybe I should have asked her, but I wonder if she
remembers that we talked yesterday. I told her I'd be stopping by tomorrow
early afternoon and she seemed okay with that. I hope she sleeps
tonight.</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Either this lady is in the wrong "home", or the plate
split in two after I left from tuning it. Either one - I can't really figure
out anything else.....</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Oh boy..... gulp.</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Assuming I live through it, I'll file a report
tomorrow afternoon.</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Terry Farrell</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=mfarrel2@tampabay.rr.com
href="mailto:mfarrel2@tampabay.rr.com">Farrell</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, August 08, 2008 2:24
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Customer Complaint on
Tuning</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial>Oh boy. I knew it, I knew it, I knew it. Should have
just erased the message and not called..... </FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Lady leaves message on my answering machine:
<STRONG><FONT size=5>I LIVE AT 123 MY STREET. MY PIANO NEEDS TUNING. I
LIVE AT 123 MY STREET. IT SOUNDS HORRIBLE. I LIVE AT 123 MY
STREET. I NEED IT TUNED TOMORROW. I LIVE AT 123 MY STREET. CALL
ME.</FONT></STRONG></FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>After my ears stopped ringing, I call her..... and
they started ringing again. Made appointment. Pull up in her driveway
Wednesday - I could hear the TV LOUD in the driveway. 120 year old lady -
very sweet - she had the big eyes and high cheekbones - could tell
she must have been a knockout 95 years ago. I asked how long it had been
since last tuning. She didn't answer so I asked: <FONT size=5><STRONG>HOW
LONG SINCE LAST TUNING.</STRONG></FONT><FONT size=3> She said many years.
Anyway, I did a 25 cent pitch raise and tuned the so-so condition
1970-ish Baldwin console.</FONT></FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>FWIW, she is a "musicologist". What is that? She
also teaches piano.</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>She calls me yesterday and says that some notes
still don't sound right together. I didn't have the heart to ask which
ones (like maybe C and C#?). So I told her I would call her Sunday early
afternoon and stop by to check it out. (I have a morning appointment
nearby that day.)</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>I know what it will sound like - a crappy little old
Baldwin console that just had a pitch raise and a tuning. She's going to
plunk away at several keys, not hear a darn thing, and ask me: "see? hear
that?"</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>So what's the plan? Smile, wiggle a few tuning pins,
and say: "Oh, yeah, that should sound better now...?"</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>This is my second call-back on a tuning in 10 years.
The other one was a few years ago from a 115 year old lady who
couldn't hear a fire engine honking it's horn if she was standing right
next to it.......</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial size=5><STRONG>:-(</STRONG></FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Terry Farrell<BR>Farrell Piano</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial><A
href="http://www.farrellpiano.com">www.farrellpiano.com</A><BR><A
href="mailto:terry@farrellpiano.com">terry@farrellpiano.com</A></FONT></DIV></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>