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<DIV><FONT face=Arial size=2>Will-</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Yes, this is rather common with
musicians.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Another condition is Diplacusis binauralis. The
ears "go out of tune." A tuning fork will seem to change pitch as you move it
from one ear to the other, and within each ear octaves will sound out of tune.
The second and third partials will sound like they come from other instruments,
out of tune. Music is impossible with this condition. It may explain what's
happening when a customer complains that notes in octave 5 and 6 are
out-of-tune. It may effect a broad range of hearing, or just a few
pitches.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Ed</FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=surfdog@metrocast.net href="mailto:surfdog@metrocast.net">Will
Truitt</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=ed440@mindspring.com
href="mailto:ed440@mindspring.com">'Ed Sutton'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, August 09, 2008 6:46
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: Customer Complaint on
Tuning</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Check
out Pat Draine’s comment on Hyperacusis. <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">I
won’t be seeing the customer again until about November.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Will<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Ed Sutton
[mailto:ed440@mindspring.com] <BR><B>Sent:</B> Saturday, August 09, 2008 10:47
AM<BR><B>To:</B> Will Truitt; 'Pianotech List'<BR><B>Subject:</B> Re: Customer
Complaint on Tuning<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Will-</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Perhaps if you take
it to the point where the strings are obviously muted, she'll accept it's
not a problem with the piano.</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">My customer had
reached a point of transposing pieces lower on the piano, but eventually there
just weren't enough octaves left.</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Interestingly, she
said "When I hear you play from the next room I can tell the piano is
o.k."</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">A friend with
hearing distortions can still play violin quite well by wearing earplugs. I
find that musician's earplugs give the effect of being a few feet away when
I'm tuning. Earplugs might help.</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">It takes incredible
communication skills. One of my friends, a piano teacher, is showing signs of
hearing distortion. She says it hurts to sit by the piano during lessons, and
has gradually moved her chair to the far side of the room. My suggestion she
see an audiologist or at least try earplugs is so
far unheeded.</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Please let us know
how it goes. </SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Ed
</SPAN><o:p></o:p></P></DIV>
<BLOCKQUOTE
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<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">----- Original
Message ----- <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="BACKGROUND: #e4e4e4"><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> <A
title=surfdog@metrocast.net href="mailto:surfdog@metrocast.net">Will
Truitt</A> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">To:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> <A
title=ed440@mindspring.com href="mailto:ed440@mindspring.com">'Ed
Sutton'</A> ; <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">'Pianotech List'</A>
<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Sent:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> Saturday, August
09, 2008 7:34 AM<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Subject:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> RE: Customer
Complaint on Tuning<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><o:p> </o:p></P></DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Hi
Ed:<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">That’s
just the point – I can’t ever get it to the place where it sounds good for
her. I’ve all but killed the hammers in the treble I have needled them
down so much, and her response has changed little along the way.
Balancing the extremely voiced down treble with my friend Laura’s
observation about high frequency hypersensitivity amongst some of the
elderly, along with my sessions at the piano with my customer – all very
friendly, workmanlike, and non confrontational; brings me to my
admittedly layman’s conclusion that my customer has this condition.
Short of removing the hammers from the rail, I don’t think I can satisfy her
need. I have very developed voicing skills which I take pride in and
believe I am good at. It is not a failure of technique or lack of
effort on my part. I would very much like to meet her need if I could,
but I have arrived at the conclusion that is not possible.
<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Whether
your suggestions would moderate her sensitivities, I don’t
know.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Will<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
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<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial','sans-serif'"><A
href="mailto:terry@farrellpiano.com">terry@farrellpiano.com</A></SPAN><o:p></o:p></P></DIV></DIV></BLOCKQUOTE></DIV></BLOCKQUOTE></BODY></HTML>