<div dir="ltr">Well, for starters have you informed them of your minimum fee? Even if fixing the "stuck" keys is a super fast fix, can you provide them with further value for the appointment? Such as, a considered opinion as to the piano's overall condition and appropriate asking price? Clean up the worst unisons so it's a bit more presentable? You could say "OK I fixed that in x minutes but you're paying me $Y, and that covers a full hour if necessary -- I can do this or that, and it will make the piano more sale-able (clean keytops, whatever, etc.)."<div> To your basic question -- ethical? -- yes. Good business sense? Your judgement call.  </div><div>Patrick<br><br><div class="gmail_quote">On Mon, Aug 11, 2008 at 9:25 PM, Matthew Todd <span dir="ltr"><<a href="mailto:toddpianoworks@att.net">toddpianoworks@att.net</a>></span> wrote:<br> <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div>Hello friends,</div> <div> </div> <div>I will be going to a new client in a few weeks.  They have an upright they will be selling, but a couple of the keys do not work.  So I will be going to repair them so she can sell it.</div> <div> </div> <div>When I go on a service call, I don't charge any less than my tuning fee.  My question is, what if the only problem with this pianos keys not working is a binding keyslip?  Would it be ethical to still charge my standard service call charge, whether I am there 5 minutes or one hour?</div> <div> </div> <div> </div> <div>Thanks,</div> <div>Matthew</div></blockquote></div><br></div></div>