<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2900.3354" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial>That's what I do most of the time, although sometimes when it might be a future customer, and I didn't have to drive out of my way to get there (maybe just a few blocks over from another appointment), and it only takes five or ten minutes, I'll just suggest that they slip me a 20 and I'm on my way.......</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Terry Farrell</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=fmurray@cruzio.com href="mailto:fmurray@cruzio.com">Fenton Murray</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, August 11, 2008 11:23 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Rates, etc</DIV> <DIV><BR></DIV> <DIV><FONT face=Arial size=2>Mathew, </FONT></DIV> <DIV><FONT face=Arial size=2>This is my how I charge for service calls, be it tuning, consultation or repair or a combination there of. A .5 hour charge for the service call, plus my time. So if I am at the house for 6 minutes, that would be .5 plus .1 equals .6 hour charge. It works for me.</FONT></DIV> <DIV><FONT face=Arial size=2>Fenton</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=toddpianoworks@att.net href="mailto:toddpianoworks@att.net">Matthew Todd</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, August 11, 2008 6:25 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Rates, etc</DIV> <DIV><BR></DIV> <DIV>Hello friends,</DIV> <DIV> </DIV> <DIV>I will be going to a new client in a few weeks.  They have an upright they will be selling, but a couple of the keys do not work.  So I will be going to repair them so she can sell it.</DIV> <DIV> </DIV> <DIV>When I go on a service call, I don't charge any less than my tuning fee.  My question is, what if the only problem with this pianos keys not working is a binding keyslip?  Would it be ethical to still charge my standard service call charge, whether I am there 5 minutes or one hour?</DIV> <DIV> </DIV> <DIV> </DIV> <DIV>Thanks,</DIV> <DIV>Matthew</DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>