<div dir="ltr">Terry,<div>Deeper on the website about hyperacusis is page on "recruitment." </div><div><<a href="http://www.hyperacusis.net/hyperacusis/hyperacusis+or+recruitment/default.asp">http://www.hyperacusis.net/hyperacusis/hyperacusis+or+recruitment/default.asp</a>> Check it out. </div> <div>Politely suggest to her that she consult an audiologist (maybe sending her a letter would be easier). Tell her that you have your hearing checked regularly, as any piano technician, or music professional should.</div> <div>If you feel she's pressuring you to make a refund, offer to send her a check upon receipt of a copy of an invoice from her health service's audiology department.</div><div>Patrick Draine<br><br><div class="gmail_quote"> On Fri, Aug 15, 2008 at 11:30 AM, Farrell <span dir="ltr"><<a href="mailto:mfarrel2@tampabay.rr.com">mfarrel2@tampabay.rr.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"> <div bgcolor="#ffffff"> <div><font face="Arial">Wow. This is a first for me. This lady is nuts. I checked the piano out this past Sunday. It had a few unisons singing a bit (IMHO, not uncommon a week after doing a 25-cent pitch raise), but otherwise sounded fine (well, as "fine" as most any 1970 Baldwin console sounds). And I told her so. I checked octaves, thirds, fourths, etc., etc. and it's all in the ballpark.</font></div> <div><font face="Arial"></font> </div> <div><font face="Arial">She plays a tune and stops and says "hear that? it's wrong"! </font></div></div></blockquote></div></div></div>