<B><I>Nick Gravagne <gravagnegang@att.net></I></B> wrote: <BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid"> <META content="Microsoft Word 11 (filtered medium)" name=Generator> <STYLE> v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </STYLE> <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:SmartTagType name="PersonName" namespaceuri="urn:schemas-microsoft-com:office:smarttags"></o:SmartTagType> <STYLE> st1\:*{behavior:url(#default#ieooui) } </STYLE> <STYLE> <!-- v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .SHAPE {behavior:url(#default#VML);} st1\:*{behavior:url(#default#ieooui) } /* Font Definitions */ @font-face {font-family:Tahoma; panose-1:2 11 6 4 3 5 4 4 2 4;} @font-face {font-family:"Trebuchet
MS"; panose-1:2 11 6 3 2 2 2 2 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0in; margin-bottom:.0001pt; font-size:12.0pt; font-family:"Times New Roman";} a:link, span.MsoHyperlink {color:blue; text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed {color:blue; text-decoration:underline;} p.MsoAutoSig, li.MsoAutoSig, div.MsoAutoSig {margin:0in; margin-bottom:.0001pt; font-size:12.0pt; font-family:"Times New Roman";} span.EmailStyle18 {mso-style-type:personal; font-family:Arial; color:navy;} span.EmailStyle20 {mso-style-type:personal-reply; font-family:Arial; color:navy;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in;} div.Section1 {page:Section1;} --> </STYLE> <DIV class=Section1> <div class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Quite so, Mark. I didn’t mean to suggest that a
frank and unbiased answer from the students (assuming one was even possible) would be forthcoming. But if the customer is bluffing, sometimes calling them on it has a productive effect, even if a small one in that the discussion can be brought back down to earth.<o:p></o:p></SPAN></FONT></div> <div class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></div> <DIV><EM><FONT face="Trebuchet MS" color=#000080 size=3>Agreed! And we can all be thankful that we encounter this kind of behavior very rarely. Your initial post was this was spot on - make every attempt to find out exactly what the problem is from the outset. And when/if you find it's not the piano that has a tuning issue, but that the customer is the problem, you either win them over, or eliminate that customer from your client base.</FONT></EM></DIV> <DIV><EM><FONT face="Trebuchet MS"
color=#000080 size=3></FONT></EM> </DIV> <DIV><EM><FONT face="Trebuchet MS" color=#000080 size=3>Mark Potter</FONT></EM></DIV></DIV></BLOCKQUOTE>