<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.6000.16711" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Arial" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=role_document face=Arial color=#000000 size=2> <DIV> <DIV>In a message dated 8/15/2008 12:02:22 P.M. Eastern Daylight Time, piannaman@aol.com writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size=2><BR>Just a couple of ideas...<BR><BR>I wouldn't return all of her money.  But in order to keep the peace, I'd consider a 1/2 refund.  I have no doubt the piano sounds as good or better than ever, but you'll never persuade her of that.<BR><BR>Or you could offer to go over and "retune" the piano the way it was, give her a -25c pitch adjustment and a refund....not the best choice, for sure.<BR></FONT></BLOCKQUOTE></DIV> <DIV></DIV> <DIV>Refunding money would be admitting you did not do a good job in the first place.  She will not be happy with any tuner, present or future, so do not refund her money and  instead stick to your suggestion that she should find someone else.  She won't be happy with them either.  Donot give her any suggestion as to who she should call next. Leave that to her devices.  Wash you hands and walk away.</DIV> <DIV> </DIV> <DIV>Bob Bergantino, RPT</DIV> <DIV>Willoughby Hills, Ohio</DIV></FONT><BR><BR><BR><DIV><FONT style="color: black; font: normal 10pt ARIAL, SAN-SERIF;"><HR style="MARGIN-TOP: 10px">Looking for a car that's sporty, fun and fits in your budget? <A title="http://autos.aol.com/cars-Volkswagen-Jetta-2009/expert-review?ncid=aolaut00030000000007" href="http://autos.aol.com/cars-Volkswagen-Jetta-2009/expert-review?ncid=aolaut00030000000007" target="_blank">Read reviews on AOL Autos</A>.</FONT></DIV></BODY></HTML>