<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]--><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PersonName"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.SHAPE
{behavior:url(#default#VML);}
st1\:*{behavior:url(#default#ieooui) }
/* Font Definitions */
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"Trebuchet MS";
panose-1:2 11 6 3 2 2 2 2 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:blue;
text-decoration:underline;}
p.MsoAutoSig, li.MsoAutoSig, div.MsoAutoSig
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
span.EmailStyle18
{mso-style-type:personal;
font-family:Arial;
color:navy;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=blue>
<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Quite so, Mark. I didn’t mean to
suggest that a frank and unbiased answer from the students (assuming one was
even possible) would be forthcoming. But if the customer is bluffing, sometimes
calling them on it has a productive effect, even if a small one in that the
discussion can be brought back down to earth.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoAutoSig><em><b><i><font size=3 color=navy face="Trebuchet MS"><span
style='font-size:12.0pt;font-family:"Trebuchet MS";color:navy;font-weight:bold'>Nick
Gravagne, RPT</span></font></i></b></em><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><em><b><i><font size=3 color=navy face="Trebuchet MS"><span
style='font-size:12.0pt;font-family:"Trebuchet MS";color:navy;font-weight:bold'>Piano
Technicians Guild</span></font></i></b></em><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><em><b><i><font size=3 color=navy face="Trebuchet MS"><span
style='font-size:12.0pt;font-family:"Trebuchet MS";color:navy;font-weight:bold'>Member
Society Manufacturing Engineers</span></font></i></b></em><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><em><b><i><font size=3 color=navy face="Trebuchet MS"><span
style='font-size:12.0pt;font-family:"Trebuchet MS";color:navy;font-weight:bold'>Voice
Mail 928-476-4143</span></font></i></b></em><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> pianotech-bounces@ptg.org
[mailto:pianotech-bounces@ptg.org] <b><span style='font-weight:bold'>On Behalf
Of </span></b>Mark Potter<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, August 15, 2008 5:33
PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Pianotech
List</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: Customer Complaint on
Tuning</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><i><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-weight:bold;font-style:italic'>Nick Gravagne
<gravagnegang@att.net></span></font></i></b> wrote: <o:p></o:p></p>
<div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>She says her students are complaining: ask
to talk to those students. </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><strong><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Ten or so years ago I ran
into this from a teacher who was definitely losing her hearing in the upper
range, but gave weight to her complaint by including the phrase "her
students are complaining". I actually talked to two of her students,
both of whom admitted to me they didn't hear any problem, but took the easy
route and agreed with their teacher when she told them at their lesson that C6
was way out of tune. </span></font></b></strong><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><strong><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Obviously a couple of her
smarter students ;-)</span></font></b></strong><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><strong><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Mark Potter</span></font></b></strong><o:p></o:p></p>
</div>
</div>
</body>
</html>